HEAD OF OPERATIONS
The British School
Delhi, Delhi
Reports to: Director Timings: 7.45a.m. to 4.30p.m.
Weekly off: Saturday & Sunday

Role

Strategic Role: As a member of the Senior Leadership Team will be on various Board Committees, will provide

strategic inputs to the School Board and Director on infrastructure, security etc.

Operational Role: Ensure efficient and high quality facilities, security and projects functions that support and assist

the teaching provision deliver excellence.

Liaison Role: With all school functions. With government agencies such as the police, NDMC, L&DO, Fire etc. to

ensure compliance with latest regulations.

Key Accountabilities:
Ensure timely presentation of management information to the Board and the Senior Leadership Team.

Weekly meetings with the Director and the Senior Leadership Team plus regular reports and presentations

to the Board of Governors

Work closely with and advise the Director on key planning issues and make recommendations on strategic

business decisions relating to the school building and its operations.

Act as line manager for the Estates department and through the annual planning process negotiate

operational and performance goals. Provide effective service and support to the school.

Through the Estates and the School Security Manager have oversight of the school’s contracted out

packages e.g. Security and FMS.

Responsible for school’s contracted out packages for Project Management System (PMS) and Security.

Conduct regular meetings with other members of estate team to ensure excellent coordination and clear

and goal directed results.

Monitor performance of the Estates Team and external contractors against agreed goals and benchmark

to ensure that suitable standards are achieved and that external contracts represent best value for money.

Mindful of the school’s desire to maintain the quality of its services whilst achieving process and economic

efficiencies keep operations under careful review and implement change for improvement where

appropriate.

Ensure activities comply with organisational requirements for quality management, legal stipulations and

the school’s general duty of care.

Develop a long range facility plan and serve as an integral part of the planning team

Project Management , supervising and coordinating work of contractors during summer vacation and

other periods to meet the requirement of school.

Email: thebritishschool@british-school.org

Managing and leading change to ensure minimum disruption to core services

Using the Performance Development System to manage, monitor and demonstrate achievement of

agreed SLAs and to lead on improvement of manual and contracted staff.

Monitor, control and bring down the existing cost of the Facilities related spending against budget and

forecast.

Administer procedures required to keep school clean, safe and secure through effective in-house/

outsourced services and preventive maintenance.

Determine resource allocation for maintenance and operations.

Monitor energy consumption and environmental aspects and meet the statutory requirements on

environment and pollution control.

Maintain a positive relationship with staff, contractors and all service providers.

Use technology and data management to improve facilities and services.

Oversee the ancillary services – transportation and food services, which is managed by the Estates

Office, crisis management, contingency plan, loss or damage to property, govt. agencies regarding

zoning land use.

Oversee the Security Manager’s plan and implementation of security, traffic movements etc.

Oversee school provided housing, agreements etc.

Dealing with government departments such as the N.D.M.C and the L&DO for all the land use

compliance related matter.

Dealing with environment compliance, fire safety compliance, electrical safety compliance, swimming

pool, pollution control board etc.

Ensure all government regulations relating to environment, fire safety, electrical safety and other

building related regulation including labor are adhered to.

Oversee work of all Estates Department members including soft and hard facilities, events, housing and

security.

Competencies:
Demonstrates leadership and takes initiative for the development of the organisation by contributing to

innovation and the leadership of change.

Acts as a role model to reinforce the culture, values and ethos of the organisation.

Creates an environment of mutual trust, respect and collaborative learning where staff can maximise their

potential.

Develops a culture of coaching and mentoring to optimise performance.

Communicates openly and encourages transparent and continuous flow of information, ideas, opinions

and feedback.

Email: thebritishschool@british-school.org

Contributes to efficient and effective use of budget, human resources and time across the organisation.

Demonstrates cultural sensitivity by understanding the needs of the diverse organisational community.

Works cooperatively and collaboratively with colleagues towards solutions that benefit all in achieving

organisation’s strategic goals.

Utilises a range of strategies to resolve conflict keeping the best interests of the organisation in mind.

Personal Attributes:
Energetic, enthusiastic.

Dependable and delivery orientated.

Flexible and adaptable

Qualifications/Experience:
Graduate

Desirable Engineering Graduate

10 + years of experience in the senior managerial role in admin or facilities management (hard and

soft).

Proven track record of being facility in charge of office complexes, shopping malls, institutions, etc.

Should have hands on experience in facility management, including security along with kitchen and

café.

Proven experience and skills in managing the delivery of corporate services in a complex

organisation.

Safeguarding Information

The British School and all its personnel are committed to safeguarding and promoting the welfare of children.

Applicants must be willing to undergo comprehensive child protection screening including but not limited to

checks with past employers.

Email: thebritishschool@british-school.org