Customer Relationship Executive - Home Loans
- To ensure the achievement of disbursement targets with a proper mix of HE/ HL with minimum delinquency
Roles reporting into this role (Direct/Indirect) :
- Contact or Interaction with:
2) Channel Partners & Vendors
4)Internal Sales team Travel Required: Yes
Position Type:Process Owner:
Receives inputs from: Relationship Manager
Process owner : Sales
Job Description • Identify target areas for prospective business
- Pre-screen customer segments as per the organization norms
- Ensure the number of log in along with disbursement of HE/ HL is of the 30:70 mix
- Sanction ratio target achievement
- Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements
- Execute sales promotion activities to build customer interest in the TCHFL brand
- Build strong client relationships both internally and externally and build a strong brand identification with potential customers.
- Ensure vendor empanelment and develop relationships with new vendors.
- Develop strong distribution channels
- Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market.
- Ensure compliance to all