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Content Operations Manager
Novartis
Hyderabad, Telangana
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250+, that’s the number of associates across Dublin, Hyderabad, East Hanover and Mexico who work together to provide digital and creative support for our customers, enhancing awareness and engagement between HCPs(Health Care Providers) and Novartis brands worldwide

Your responsibilities include but not are limited to:
  • The role requires excellent exposure on the Digital Marketing - understanding of multichannel marketing content development life-cycle, CRM platforms (Esp. Veeva & Salesforce), Marketing automation (SFMC), SEO and experience or understanding of pharma /life sciences services industry.
  • Work alongside global stakeholders, IT & Veeva partners and cross function technical teams to develop/deploy: MCM content frameworks and enhancements, Best Practices & Content guidance.
Veeva modules (ENGAGE, eDAs, Emailers, Co-Browse and etc.)
  • Responsible for designing elegant, innovative/automation solutions to drive efficiencies, quality in MCM content development process.
  • Develop, maintain, and distribute (as appropriate) standard project management deliverables for the successful launch of new services/features within the existing platform, including: implementation plan, project schedule, issues & action items log, meeting minutes, risks assessment and contingencies.
  • Owns and manages the DDC digital development scorecard and establish best practices for content development and automation by enabling new technologies and automate where possible.
  • Owns and manages the DDC digital development scorecard and establish best practices for content development and automation by enabling new technologies and automate where possible.
  • Should have hands on experience in SFMC mass emailer management, Veeva eDAs and emailers development, Tagging standards for Veeva and SFMC, Drupal 9 development
Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum requirements

What You’ll bring to the role:
  • Overall 10+ years of industry experience with significant management expertise and record of accomplishment of operational excellence leading diverse global teams
  • Strong knowledge on Digital marketing trends, techniques and tools
  • Hands-on experience on managing delivery of digital multi-channel marketing assets within the Pharma industry
  • Exposure towards CRM platforms - Mainly on Veeva.
  • Knowledge on Project Management Methodologies ,Technical Documentation.
Why consider Novartis?

769 million. That’s how many lives our products touched in 2020. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?

We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

Imagine what you could do at Novartis!

Commitment to Diversity & Inclusion:
Novartis embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration, and empowers our people to unleash their full potential.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

Division

CTS

Business Unit

NBS CONEXTS

Country

India

Work Location

Hyderabad, AP

Company/Legal Entity

Nov Hltcr Shared Services Ind

Functional Area

Marketing

Job Type

Full Time

Employment Type

Regular

Shift Work

No

Early Talent

No
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