Ensure predictable, consistent, and successful project delivery
Provide a holistic view of the overall project to the organization and all stakeholders
Exhibit proactive behavior by engaging in project planning activities, including but not limited to: Defining the overall scope of the project; Creating and maintaining a consolidated timeline/schedule highlighting the major milestones and associated dates for project activities; Identifying and communicating project dependencies and impacts; Putting mechanisms in place to ensure on-going control of the project (E.g., Kick off meeting, overall Project Management Approach, Communication Plan, Risk Management, Issues Management, Change Control, etc.)
Define project governance, outlining roles, responsibilities, decision rights and clearly defined escalation path
Ensure success criteria defined upfront to promote alignment and actively manage to expected project outcomes
Keep all stakeholders (internal & external) engaged in the project, aligned on expected outcomes and informed about what is occurring throughout project
Proactively communicate the project’s progress on an on-going basis, ensuring transparency throughout project lifecycle. Provide leadership and key stakeholders with the information and venues to make effective, timely decisions
Facilitate alignment and approach for all related Fiserv business areas to meet One Fiserv Objectives.
Knowledgeable about how the organizations work; knows how to get things done through formal channels and the informal network. Understands the culture of organizations.
Knowledge of and demonstrated experience in project management processes and methodologies, as well as, project lifecycles
Experience in banking, financial services, and/or software industries desired
Experience in driving large scale change efforts
Experience with matrix management of cross-functional processes and teams
Possesses the following key skills/behaviors:Stakeholder Partnership:
Strong influencing and stakeholder management skills, ability to develop and maintain strong working relationships and strategic partnerships with key stakeholders/customers across Fiserv to maximize program effectiveness and influence
Poised and composed interaction with all levels of the organization (within Division), including senior-level audience
Ability to practically apply project management concepts to facilitate the achievement of business objectives ensuring predictable, consistent, and successful program delivery
Ability to adapt to and work effectively within a variety of situations and with various individuals
Ability to quickly grasps complex concepts and conveys concepts in a way that is easily understood by others
Ability to incorporate feedback and adjust plans or approach
Ability to provide a holistic view by coordinating with and monitoring all impacted business processes from initiation to delivery
Ability to explain the business rationale and benefits of change to client, including impacts to project
Ability to identify, analyze and solve problems
Ability to effectively and quickly solve complex problems rather than symptoms
Ability to engage in project initiating activities such as identifying stakeholders, identifying project management approach, defining roles and responsibilities, etc.
Ability to use proven project management methods and practices to facilitate the achievement of project outcomes
Ability to provide a complete view of the overall project to the organization and all stakeholders.