Job Title:Process Advisor
To work in a team environment for various transaction based on processing of instructions within agreed timelines by combining analysis and judgment with speed & accuracy to consistently provide a high-level customer service
What will you be doing?
Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed and accuracy
Adhere to quality control discipline, procedures and checks at all times
Day to day query resolution, with upward escalation of more complex queries to the management team
Report issues and concerns as soon as possible to seniors/ team leaders/ managers etc in time and with complete information, in which effort is made to prevent or limit possible damage
Assist team manager in administration of the section, including organizing workflow, queue management & query resolution
May be involved in the retrieval and distribution of information, either on paper or any other electronic medium
Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews
What we’re looking for:
Minimum a year of relevant experience
Under-Graduate/Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)
Experience of working in BPO/KPO
Flexibility in hours of work and ability to work changing shifts patterns
Skills that will help you in the role:
Familiarity with procedures, policies, products and services of a financial organisation
Knowledge of related risk and audits
Ability to work within deadlines/customer demand
Where will you be working?
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.
Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.