Job: Private Banking and Wealth
Primary Location: ASEAN & South Asia-India-Chennai
Employee Status: Permanent
Posting Date: 24/Jan/2020
Unposting Date: Ongoing
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Responsible for managing assigned Wealth Management processes at GBS IN Hub.
Ensure all TATs are met, as per agreed SLA with respective countries.
Ensure 100% accuracy in all assigned Wealth Management Processes.
Explore the possibility of automation of various processes resulting in TAT reduction and improved accuracy
Ensure timely completion/reporting of reconciliations and escalations as per the policies/procedures
To have cordial engagement with all internal & external stakeholders.
Ensure customer portfolio is correctly updated in assigned Wealth Management systems through proper data uploads/inputs.
Ensure that the team achieves acceptable Voice of Business Partner / My Voice score.
Ensure timely query handling and all queries are comprehensively analysed to fix issues.
To ensure all required controls and procedures are adhered in all processes.
Ensure satisfactory audit rating in both internal and external reviews.
Ensure all outstanding entries are escalated as per the agreed escalation policy and highlight the risk, if any
Perform review of process notes / department operating instructions on roll-out of process change or on a pre-agreed periodicity, as appropriate
Keep up-to-date of Financial Control Policy and associated policy/procedures and apply the control in the recon function
Understand various Risk Management tools in the unit/ function and ensure adherence to the same.
Ensure BCP capability is developed for all critical processes in the unit
Ensure that the team members are properly engaged through regular interactions.
Ensure that the Performance Objectives are properly defined to all reportees.
Ensure constructive performance review & feedback mechanism is followed.
Develop proper training tools within the unit to ensure staffs are trained across various processes.
Deliver cost save initiatives.
Support migration of Wealth Management related processes to GBS IN.
Co-ordinate and integrate various activities across Wealth Management functions.
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages.