Requisition Title -
Job Number: - IND032685
Description - External
Role Location: Bengaluru
Role Type: Permanent, Full-time
Shifts:- Must be flexible with shifts
CTC : 390,000 – 420,000 per annum
Exp : 0 to 3 years
About The Role
To perform a variety of pre settlement tasks and processes, such as perform pre-checks as specified, verify documents, prepare progress draw requests, prepare security documents and other tasks in relation to the resolution of customer requests in the Home Owners space.
You will be based in Bengaluru, and aligned to Frontline regions across the branch network, mobile lender and broker channels. More importantly, our people are working together with Frontline as one team for our customers.
Your key priorities and responsibilities include:
Work completed within Banks set policies, procedures and standards and able to apply business knowledge in daily work.
Monitors progress on outstanding matters
Gain understanding of customer queries/concerns by gathering necessary information. Research customer requests by gathering all relevant information/data, ensuring all available avenues and sources of information are investigated.
Recognise issues requiring escalation and act accordingly.
Develop sound relationships with ANZ customers & ANZ staff by maintaining two-way communication.
Handle queries from ANZ customers & staff. Provide continuing liaison with customers through to final resolution. Answer all emails and calls in a professional manner.
Contact customer to keep them informed in accordance with current processes.
Process items/events with timeliness and accuracy.
Work Allocation and Prioritising and distributing initial work received to various team members
Staff communications, staff meetings rostering and work distribution
Resolve and/or escalate complex matters to the Manager in a timely manner
Focus on continuous improvement of the process
Be a back-up for the Production Lead and assist in the following activities:
Dealing with production related issues raised by staff
Accurate & timely reporting of work results to the Team Leader on a daily basis.
Process Skills and Cross Skilling
Attendance & Unscheduled leaves
Adhering to and living ANZ Values
Adhering to Standard Code of Conduct
To grow and be successful in this role, you will ideally bring the following:
Fresher’s who have completed graduation/PG (BCom, BBA, BBM, MCom, MBA)
Highly energetic and dynamic professional who are always striving to do better for our customers.
Should be flexible working in any shifts
Candidate having experience of Mortgage Process/banking Operations is an added advantage
Excellent communication skills in written and oral English
Strong in exercising sound judgement backed by analytical, problem solving skills
Carrying impressive interpersonal skills to communicate effectively with our Australian frontline and leading lenders
Strong in living cultural and ethical values to demonstrate sense of accountability, collaboration, excellence, integrity and respect
Desired Experience Profile:
Influence and Persuasion
Understanding the Business
Strives to improve business performance
Written and oral communication
Interview process involved
Written & Verbal Communication assessment (Online): 60 mins
HR discussion (Telephonic/Video)
Technical/Ops Round (Video call)
ANZ is a great place to grow. We know our people look to their leaders to understand what is and isn’t valued.
Developing a growth mindset is at the heart of our culture. It means we actively encourage people to try new things so we can improve. With effort, we can all learn and grow.
We ask our leaders to practice daily leadership behaviours – things like connecting with empathy, empowering people, growing people selflessly, being curious and creating shared clarity. These are the leadership behaviours we need to transform ANZ. We support our leaders with tools, tips and online coaching.
ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates.
Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.
We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.