Store Manager
Airtel India
Bengaluru, Karnataka
Why Airtel?
We are a fun-loving, energetic and fast growing company that breathes innovation and strives to give an unparalleled experience to our customers and win them for life.

One in every 24 people on this planet is served by Airtel. We are a true Indian MNC, operating out of 17 countries across Asia and Africa. Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow. We hire people from every realm and offer them opportunities that encourage individual and professional growth. Here, at the worlds third largest mobile operator, you will be working with the best minds in the business, to deliver solutions that truly enrich the lives of our customers.

We are always looking for people who are thinkers & doers. People with passion, curiosity & conviction, people who are eager to break away from conventional roles and do jobs never done before

Job Responsibilities
Develop store strategies to expand store traffic and optimize profitability
Ensure a consistent, quality store experience for customers: customer needs are met, complaints are resolved and service is quick and efficient
Drive sales of various airtel plans, plan upgrades & products - my airtel app, WYNK, airtel TV etc.
Maintain store staff job results by coaching, counseling, disciplining, planning, monitoring, and appraising job results
Maintain inventory levels of airtel assets - SIM cards, dongles, Wifi devices
Ensure adherence to pre-defined airtel SOPs to run store operations smoothly

What specific skills and traits should this person possess?
Skills Required
Good communication and interpersonal skills
Ability to analyze data and derive insights
Customer centricity while taking all decisions
Ability to drive large teams towards specific objectives
Ability to monitor store transactions
Digital Savvy, ability to manage digital assets
Educational Qualifications
Graduate, preferably MBA
Work Experience
3-4 years of retail shop floor experience
Preferred sectors: Modern retail, Telecom, Consumer durables, Apparel/ fashion

Purpose & Impact
Manage an entire airtel store and provide a delightful experience to customers while driving Sales targets, with adherence to pre-defined guidelines

Our Values

Alive
Think big to achieve big. Dream the impossible.

Inclusive
Believe something should exist? Make it. It’s in our nature to innovate.

Respectful
Believe something should exist? Make it. It’s in our nature to innovate.