Primary Location: Asia-India-Indore
Employee Status: Permanent
Posting Date: 18/Apr/2021, 10:33:21 PM
Unposting Date: Ongoing
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Negotiate & collect overdues from customers where required
Exercise adequate control over Agency performance in terms of
Recruitment & training of field collectors
Managing agency and field collector productivity
Managing agency performance in terms of resolution - both front-end and net resolution
Training on Code of Conduct and Compliance requirements
Ensure proper documentation of Collection related activities and updating of CACS
Timely assignment of Collection cases to Agencies
Conduct periodic Collection Agency Audit
Ensure legal recourse and follow up on delinquent accounts where applicable
Ensure closure of complaints in timely manner
Our Ideal Candidate
Graduate/Post Graduate with 2-3 years of experience with a minimum of 2 years of relevant experience
Experience in Monitoring / Controlling Collection Activities/Negotiations with Delinquent cardholders / Agencies Monitoring calls for expert knowledge of Delinquency Trends, Market understanding, Collection Techniques and agency management in various products.
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.