ASSISTANT BRANCH MANAGER BRANCH BANKING - 27061
Position Title Branch Operations & Service Manager Grade/Level B2/C1
Vertical Liability Location Branches
Business Retail Branch Banking Department
Position Reporting to Branch Manager
Direct Reports if any Teller supervisor, Customer service desk
Indirect Reports if any ( total number) CM
Qualification Graduate, Preferably Post Graduate
Relevant Experience 6-7 years of Banking experience
Functional Competencies Selling skills, Negotiation Skills, Team Handling
Financial Responsibilities Assist the Branch Head in attaining/exceeding the set targets of the Branch.
Unusual transactions are monitored on daily basis and followed up to ensure timely regularization.
Plugging of income leakages and tightly manage all branch cost and continuously find opportunities to reduce cost
Non Financial Responsibilities Assist the Branch Manager in managing and supervising all branch operations and also assist Branch Manager with Sales campaign and promotions.
Manage all processes such as cash, ATM operations ( including offsite ATMs), key movements, lockers ( including Locker keys), security stationery, deliverables, welcome kits, stop payments, Govt. accounts/ business of the Branch as per the extant related guidelines of the Bank.
Operation Control and supervision of client accounts, Deposits including Matured time deposits, closure ( including premature closure) of accounts and Control and supervision of internal and office accounts, such as clearing, suspense, receivables, payable, Pay orders, DD, Deposits placed with external Agencies etc.
Regular supervision and Monitoring of critical accounts in the Branch, Ensuring coordination with Account Processing centres, Clearing units etc. for smooth transactions
Act as Custodian, Manage storage and activity of retrieval of vouchers, Generation, checking and preservation of Reports and Misc. E-Register and physical Registers Maintenance
Responsible for managing the premises upkeep, controls, process and expenses at the branch, ensuring appropriate “ look and feel” of the Branch/On site ATM premises. .
Management of expenses of Branches, Ensure Branch/ATM lease deed, agreements ( AMCs) and vendor payments are timely executed.
Ensures Communication, Implementation and Compliance with the set standards and procedures with respect to Clearing, CMS, DP Operations etc.
Reviews various critical management reports and analysis of cost vis-a-vis volumes handled. Carries out on-going review of operational processes and procedures and improvements in the same.
Services Responsible to maintain the desired service standards in the branch
Responsible for customer service and administration of a branch with an end of achieving overall service and quality objectives including customer satisfaction scores.
Supervises and coordinates activities of the operations staff at the branch. Responsible for delivery within stringent time and quality commitments.
Monitoring service delivery levels and initiate corrective measures and ensuring high service standards throughout the Branch
Monitor customer satisfaction through appropriate mechanism such as customer service meet, feedback etc. and ensure quick disposal of customer complaints.
Migration of customer to digital Channel from Branch banking
Liaises and coordinates with the other departments to ensure smooth functioning of the branch
Co-owner of Branch budgets through Deepening and cross sell though existing customer and generate referrals through walk-ins.
Compliance & Risk Responsibilities MIS – Timely and accurate preparation of all returns both internal and regulatory pertaining to branch and forwarding to competent authorities.
Ensuring compliance of KYC and Anti Money Laundering norms, Fraud Controls
Regulatory and statutory compliances ( including Regulatory and statutory displays), control on manned and electronic security system
Perform pre-audits to identify & mitigate operational risk and to ensure ongoing adherence with compliance procedures and Ensure to obtain good rating in all Audits conducted at the Branch and responsible for Auditory compliances. Ensure adherence to internal and external guidelines. Timely reply and rectification of is-regularities pointed out by internal, external, statutory, concurrent auditor, Regional operations/ Managers etc.
Responsible for managing the entire operations and service delivery for a branch and Responsible for delivery within stringent time and quality commitments.
Responsible for overall managing daily operations, cost management, policy control and customer service / complaints management.
The list of responsibility of Branch operation and Service Manager is illustrative and not exhaustive. BOSM is also responsible for any other assignments regards the Branch related work and update to Branch staff in respect of latest development in regulatory and Bank guidelines time to time.
Concentrate on the operational excellence of the Branch in all areas for which BOSM duties are specifically assigned by the Branch Manager.
Job: Branch Operations and Service Manager Branch Banking
Primary Location: Punjab_Region_PB-DRB-PB-Jalandhar_Model Town
Organization: Liabilities Branch Operations and Services
Job Posting: 05/02/2019, 7:30:51 AM
Recruiter: MADHU SUDAN