Customer Care Associate
KV Group
Mohali, Punjab
Experience required: 1-2 Years (International BPO Experience)

Industry: BPO/IT

Job Description:
We are looking for candidates that have good working experience of 1-2 years in International BPO.

Job Responsibility:
Manage inbound calls, make outbound calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies

Skills Required:
Proven customer support experience
Strong phone contact handling skills and active listening
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Interested candidate, Contact at numbers – 7087295444, 7087149699