People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Virtustream is the enterprise-class cloud software and services provider trusted by enterprise customers worldwide to migrate and run their mission-critical applications in the cloud. Within the Virtustream at Dell EMC, we are looking for an Advisor, IT Infrastructure to join our team in Bangalore
Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We believe in working together to build a brighter future, celebrating the entrepreneurial spirit that lives inside us all, and marrying innovation with action. Dell is proud to offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.
Why Work For Us: Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.
Our Employee Value Proposition: Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.
General Summary: The Advisor, IT role performs SAN/NAS Administration storage solutions, Predominately Deep Knowledge on VMAX, UNITY , VNX , VM,RPA, VPLEX, FABRIC. Responsible for performing a wide variety of daily storage management tasks, migrations as well as maintaining frequent communications with the customer to ensure the requirements of each task are fully understood so expected timelines are met. Capable of working with minimal supervision. Considered advanced in the implementation and use of Dell EMC/Virtustream storage solutions. Knowledgeable of industry best practices in the implementation of complex storage environments. Demonstrates strong interpersonal skills with both internal and external customers.
An opportunity exists for an Advisor, Service Delivery (SAN) to join Virtustream's Managed Services Organization. The successful candidate will assist with managing and migrate an Enterprise customer’s Storage Infrastructure as part of a domestic group.
This role will require the candidate to be part of a formal support rotation and it should be additionally noted that out of hours on-call efforts will be required as part of incident support and delivering project responsibilities, specifically to implement changes that necessitate impact to Customer production.
Drives problem resolutions that have been escalated. Implements fixes for performance issues.
Implement & support Data Migration solution.
Implement & support Disaster recovery solution
Implement local replication using EMC products for testing and backup.
Install, implement and support new EMC hardware
Implement local replication using EMC products for testing and backup
Analyze and understand the customer infrastructure and project deliverables
Ability to perform in high stress fast paced customer driven organization.
Adheres to proper escalation and change control procedures.
Participate in the execution of the business continuance and disaster recovery plans as agreed upon by Dell EMC and the customer
Represent Virtustream in a professional manner to customers, Dell EMC/Virtustream Partners and other Dell EMC/Virtustream personnel at all times.
Flexible to work in 24/7 shifts
6 + Years on EMC products & technologies like ISILON,Symmetrix VMAX2, VMAX3, VNX, Unity, etc.
Implementation skills on SAN, NAS, CISCO/Brocade SAN Fabrics implementation, ISL, Port Channeling/trucking and zoning
Knowledge and working experience of implementing and designing of Data Migration within EMC and Non EMC Storage hardware.
Knowledge and working experience on EMC Software’s like SAN copy, Open replicator, Open Migrator, SRDF, Time Finder, Recoverpoint, Replication Manager, PowerPath/ME.
Strong knowledge on operating systems like UNIX and Windows and awareness on Virtualization and VMware.
Integrating different applications like Oracle, Sql, Sybase, SAP etc into storage is an added plus.
Experience on virtualizing storage array environment & data mobility using VPLEX is added plus.
Strong communication skills and exposure to international customers and ability to demonstrate Sense of urgency regarding customer reported issues
ITIL certification preferred.
EMC Proven Professional Certification desired.
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.