This is Band 28 requisition.
Why American Express?
There's a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
Accertify Fraud India Team is responsible for providing Fraud Prevention Services to their clients by reviewing, analyzing real time volumes and reducing bad debt for various clients.
Purpose of the Role:
Provide strong customer service and take the initiative to solve issues thorough detailed research.
Professionally persistent and a contributor to client success.
Analyse situations and issues and draw logical conclusions to determine accurate resolutions
Constantly communicate fraud trends, share best practices and ideas with peers and leadership
Perform manual fraud review in order to detect fraudulent transactions.
Conduct extensive research to validate purchases.
Work with peers and Managed Services leadership to communicate fraud trends and share best practices, ideas and information.
Ensuring Adherence to regulatory, operations and compliance standards
Critical Factors to Success:
Thorough and Accurate Due Diligence in Fraud Decision
Worked on Consumer/Commercial Portfolio
Knowledge of Fraud Prevention Service preferred
Analytical Mind and Attention to Detail
Excellent problem-solving skills
Outstanding Communication Skills
Flexible working in 24/7 shifts including weekends, shift rotation and holidays
Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and Outlook
Must possess strong internet research, along with the ability to navigate multiple systems at once.
Knowledge of Platforms:
White Pages, Accurint, Interceptas Preferred
Self-Motivated, Team Player, Flexible & Resilient in changing business environment and pressure.
Finance/Commerce/Bachelor’s Degree Required
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 16, 2020, 10:44:41 AMAmerican Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.