Since 1992, Ciena has been driven by a relentless pursuit of network innovation. We believe in a network that grows smarter, more agile, and more responsive every day. This means that when you digitally interact in your world - picking up the phone, streaming video, texting a friend or loved one – your interactions are being enabled by Ciena technologies. Ciena makes your social / entertainment / business existence REAL.
The Role - What you will do at Ciena:
HR Business Operations
Provide HR support & consultation for employees and managers; answer queries about HR programs (company policies, employee relations, annual programs) and other HR-related topics
Foster and maintain strong internal relationships with HR & colleagues globally (incl. HRBP’s, TR, L&D, TA, Internal Comms, Legal etc)
Prepare employment contracts and manage a seamless candidate experience from offer through to on-boarding
Responsible for ensuring Background Checks are completed on Time including follow-up with the agency on a regular basis and closure of insufficiencies
Interface with key internal and external partners i.e. Payroll, Legal, Facilities and IT etc. to ensure coordinated on-boarding, separation and other key actions
Ensure documentation is filed appropriately and is SOX/ISO compliant
Responsible for Workday support to employees/managers and any Workday actions
Deliver initiatives to improve the employee experience with HR by identifying and proposing solutions that improve our service delivery model
Conduct exit interviews, provide feedback to management, and analyse data
Participate in audits as an when required
Contributes to people projects (Globally or India/APJ) that drive improvement and deliver new value for the Ciena people promise
Promoting self-service (Tier 0) to employees and managers, freeing up HR team to focus on higher value activities
Constantly reviewing and developing Tier 0 Content so that it is up to date and relevant
Identifying new areas for HR improvement, such as automation or process improvement
Other responsibilities as assigned
The skills you have:
Strong communication skills
Professional in all aspects of position and workplace. Uses discretion and maintains strict confidentiality.
Good judgement with a proactive “can-do” attitude & ability to question and push back when required.
Detail oriented and methodical approach
Has the ability to interface at all levels of a global company, an international outlook and understanding
Can coordinate and manage multiple changing priorities at once in a dynamic, fast paced environment
Highly ethical and able to deal with confidential issues with tact & discretion
Your education and/or relevant experience:
1-3 years of experience in Human Resource operations support role
Operational experience of working in a multinational company is an advantage
Masters/MBA degree or education/experience equivalent or relevant work experience
Knowledge of ERP package (People Soft/Oracle/SAP/Workday)
Ciena is a network strategy and technology company with a passion to provide an experience, to you and our customers that is as rewarding as the outcome. We attract the best and brightest– those with outstanding talent, motivation, and the right attitude to contribute to our success. Our culture balances our openness and informality with professionalism and trust and is built on the foundation of our core values: Customer First, Integrity, Velocity, Innovation, and Outstanding People.
Ciena enables everyone to have a voice and a network that supports them while on the journey to discovering their passion and purpose. We trust each individual to do what they can to reach their full potential and make an impact on the business, whenever, wherever they are in the world. With Ciena’s highly innovative, forward-thinking business practices, we reward people for pushing the boundaries. Unlock your potential at Ciena!
Being You @ Ciena
As part of our commitment to diversity and inclusion, we want to foster an environment that values and respects all individual’s strengths, perspectives, ideas, and ability to meet the needs of our customers globally. Ciena values the diversity of its workforce and respects its employees as individuals, regardless of race, ethnicity, religion, gender, age, national origin, disability, sexual orientation, veteran or marital status or any other category protected by applicable law. We do not tolerate any form of discrimination. Ciena is also committed to compliance with all fair employment practices regarding citizenship and immigration status. If contacted in relation to a job opportunity, you should advise Ciena in a timely fashion of the specific accommodation measures required for you to be assessed in a fair and equitable manner.
We do not charge any fee for employment and the same applies to the Recruitment Partners we work with. Additionally, we do not ask for any refundable security deposit to be paid in bank accounts for employment purposes. We request candidates to be cautious of misleading communications and not pay any fee/ deposit to individuals/ agencies/ employment portals on the pretext of attending Ciena’s interview process or seeking employment with us.