Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability , protection , and insights . Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end – keeping mission-critical workloads highly available, protecting data everywhere, and providing insights to optimize costs and maintain regulatory readiness.
Veritas supports 500+ data sources, 150+ storage targets, 50+ clouds, and any deployment model imaginable. We serve 99% of the Fortune 100, 90% of the Fortune 500, and are the market leader in Software-defined Storage, Data Protection, and Archiving.
Veritas Customer Success is responsible for ensuring that Veritas’ customers are successfully exceeding the value of their investment in Veritas solutions and coordinating the company focus on the end-to-end customer relationship. Customer Success includes customer support and care, professional and business critical services, and renewal sales.
Your primary role is to support Veritas customers over phone, email and interactive WEBEX session for issues related to Netbackup product. This role will involve working and communicating with administrators at the customer’s end who manage their network, OS, Applications and Databases.
Job Responsibilities and Required skills:
We expect active listening skills to understanding the customer’s environment, document the problem for others to understand easily, troubleshoot, and collect evidence (logs), conduct research to find a solution, recreate the problem in a lab environment, provide a solution or advance the case to the next level where bug fixes are required.
Prioritize and multitask across several open cases, update case notes and keep customer informed of the progress at all times, interact with peers and seniors to share knowledge and ideas to eventually provide the customer with the quickest possible resolution.
Excellent command over English language; both written and spoken. Ability to draft precise and grammatically correct emails and contribute to the knowledge base by writing articles and documents for the benefit of the support community.
You are expected to be pro-active with a fast learning curve, working as a team in a 24*7 environment.
Qualification and Prerequisites:
Diploma holders / Graduates / Post Graduates in Engineering / Science.
3+ years’ experience providing 2nd /3rd level support in an enterprise class product company. OR
3+ years’ experience working in a LIVE production environment or datacenter with heterogeneous IT infrastructure.
Proven expertise or certification in any one of the UNIX operating system or Windows OS.
Exposure to TCP/IP networks and protocols, server hardware and storage devices (Tape drives, JBODS, NAS and SAN)
At Veritas, we care about the causes close to your heart and enable you to volunteer, donate, and do good. We also value uniqueness and know that a more diverse and inclusive workforce makes a winning team, so come as you are! Interested? Then apply and find out more about #TeamVTAS!