Project Manager - IBSO - Gurgaon
Gurgaon, Haryana
Requisition ID: 222166
Work Area: Software-Design and Development
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


SAP Innovative Business Solutions is a global organization that helps customers seize new market opportunities and dynamically respond to new business challenges by developing unique, individualized, customer-specific solutions on the SAP platform both for On-Premise and Cloud portfolio. Whether our customers need to extend and enhance an existing SAP solution or build an entirely new and innovative application, SAP Innovative Business Solutions is able to deliver high-quality custom solutions tailored to our customers’ business needs.

The Support Hub team within SAP Innovative Business Solutions is chartered to provide support and generate follow-up business for On-Premise (IDP’s) and Cloud Solutions (CAE) portfolio. The aim of this role is to establish a long-term relationship with customers and deliver enhanced support for topics related to operation and adopting innovation in their SAP centric solutions.

As a Project Manager manager, you shall be responsible to work very closely with global customers and other units within the organization to drive Services, Support and Operations. Prepare and participate in Customer Steering Committee meetings together with or on behalf of the Engagement Architect, according to the agreement with the customer


B.Tech / M.Tech / MCA with an aggregate score of 70% or above from IIT/NIT /any Premium Institute


12+years of strong SAP technology experience in multiple business and technical processes

Experience in customer interaction and proven track record in customer facing role

Develop a “master plan” with customer on their business requirements inline with innovation themes

Familiarity with SaaS or Software Cloud architecture, including web services and application services (deployment, scalability, monitoring)

Drive solutions, deliver on project goals and ensure business SLAs

Anchor customer engagement and drive design thinking customer workshops to solve business problems on Cloud Portfolio

Proven experience in rapidly envisioning, or building, demonstrations, proofs of concept, or mock-up solution walk-throughs is essential

Focus on innovation and integration scenarios for Customer roadmaps

Experience in leading virtual teams

Domain Expertise in one or more functional areas

Holistic understanding of the customer situation including solution landscape, core business processes, interfaces, critical projects/ top issues

Ensure resolution of complex issues and top issues according to engagement deliverables, also with larger teams

Ability to take ownership of Cloud Solution based on industry norms viz. DevOps

Experience in providing technical and product directions to the support team for resolution of issues

Excellent communication skills - verbal, written and presentation

Knowledge of other platforms and applications will be an added advantage


Engage with C-level stake holders in understanding business requirements, current technical landscape and propose reliable and sustainable technical architectures and roadmaps

Take leadership on Customer Account and build a trusted advisor relationship with customer

Be an advocate for continuous improvement of service and design

Active support in entire Sales and Delivery Engagement and safeguard Subscription revenue

Identify gaps as well as defining, driving and updating escalation methodologies used

Ability to manage Customer Escalations

Ensures customer sees value in the engagement

Demonstrate excellent organizational, business strategy planning and project management skills

Collaborate with various units wrt Engagement Renewals and Extensions

Active coaching/ mentoring of team members

Strong analytical, problem-solving and decision-making skills

Fostering excellence to deliver best in class development support – IDP’s and CAE

Ensures strategy roll-out into own team/organization

Help Regional Management in ‘value selling’ of Custom development and building long term relationships with the customers

Handle end to end project/product techno-functional solutions independently and provide guidance to team members

Work with DevOps, Development and Delivery to capture and drive root cause remediation data and requirements

Drive escalations and root cause analysis and provide solutions for complex incidentsv


Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA:

Successful candidates might be required to undergo a background verification with an external vendor.

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