This position will be responsible for L1 desktop support for 30-40 users and manage 3rd party vendor / OEM Coordination. This person will also provide support for WiFi / Routers / Switches / Passive NW.
As a Desktop Support – Engineer, you will be:
Coordinating among various stakeholders like engineers, customers and vendors.
Strict adherence to SLAs and ensuring ITIL-based approach in resolving issues and requests.
Shall be required to manage asset inventories and associated processes to ensure timely updates of asset additions, modifications, removals.
Regular Reporting to senior management; should be able to prepare and present MIS reports.
Able to handle basic technical calls and resolve them.
Taking care of 3rd party vendor / OEM Co-ordination
Skills & Competencies:
Any Graduate or Diploma holder.
Overall experience of 1 – 2 years in a Service Desk or Helpdesk role for an IT Based Organisation.
Basic training in Hardware, Network, Operating Systems
Strong customer focus and management of client expectations.
Ability to work with minimum supervision and a good team player.
Must possess the ability to analyze situations and provide problem resolution.