To monitor workflow and delegate work accordingly in order to meet the compliance requirements of the Stakeholder. To be able to co-ordinate effectively with the floor leads for management of the overall team quality. To be able to pitch in to the teams production as per situational demand. To take regular team huddle/meet to identify any communication gap/ process update requirements. To ensure that quality audits are reviewed and discussed with the team to ensure that the errors are not repeated. To formulate plans/ practices that enables the team to maximize their output in terms of productivity and accuracy. To positively respond to peak work volume/ pressure situations and have a motivating influence on the team. To track the process for workflow, tracking team performance, deployment of resources and capacity planning. To identify and mentor/coach non-performers in the team. Effectively manage shift operations Manage outage, absenteeism planning. Enage frontline with performance discussions on a 1x1 basis Document behavior as applicable, as outlined in the Disciplinary process Develop job knowledge through hands-on approach Assist Operations manager with daily MIS, daily target management and service delivery Skills/Competencies Require Minimum of 2 years of Team Handling experience Handled at least a team size of 10 to 15 members US Mortgage domain experience is good-to-have, not mandatory Excellent verbal and written Communication Good analytical skills Must have worked and have the willingness to work in night shifts Flexibility to work in any shift, based on business requirements Excellent keyboard skills Relieving letter and proper documents must. Please be advised that there is a 3rd party background verification process, and the offer is conditional to candidate clearing this screening process.
Functional Area Operations / Customer Support
Specialization Back End Operations
Role Executive / Officer Level
Quality AuditTeam handlingCapacity Planning
Desired Candidate Profile
Please refer on JD
Graduation Any Graduate