Any Graduate with 2-6 yrs of Experience in International Voice Process. Exceptional customer service focus, including attention to detail and producing quality results. Strong communication with superior verbal and written skills. Experience in wiriting Emails & Chat is preferred. Ability to comprehend complex and variable Customer Queries. Ability to summarize the situation and be able to articulate the response on the Query received. Takes end-to-end Ownership and accountability of Customer Issues for resolution. Ability to gauge the Customer's sentiments & emotions. Will be handling HR Operations for International clients. This position is purely Night Shifts.
Required Candidate profile
Should have International Voice Process Experience. Good interpersonal skills. Team Orientation (Adaptability & Flexibility). Positive & Agile Mindset. Should have Excellent Communication skills in English (Verbal & Written). Should be interested to work in Night Shifts. 2-Way Cab is provided. Candidates who can attend interview on Friday can contact us.
Salary: INR 3,50,000 - 5,50,000 PA.
Industry:BPO / Call Centre / ITES
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role:Associate/Senior Associate -(NonTechnical)
Handling Customer QueriesHandling Customer ServicesInbound CallsHR OperationsVoice ProcessNight ShiftInternational Voice ProcessOutbound Calling
Desired Candidate Profile
Please refer to the Job description above
PG:Post Graduation Not Required
Doctorate:Doctorate Not Required