Position: IT Helpdesk Manager
Job Shift: Night
Experience: 5 - 9 years
Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision.
Job Location: Navi Mumbai
Salary Range: ₹ 4,00,000 – ₹ 8,00,000 p.a
Managing and supporting a team of Help Desk Technicians.
Mentoring your team, providing training, and conducting performance evaluations. Monitoring team performance and developing feedback reports for management.
Communicating with clients and providing in-person and phone support, if required.
Troubleshooting and resolving technical issues.
Managing escalations and ensuring any issues are resolved in a timely manner.
Candidates who have already appeared for our selection process in the last 3 months are not eligible for this opening.
Candidates with a notice period of more than 60 days (non-negotiable), are requested not to apply.