We are a part of InterContinental Hotels Group(IHG)! IHG is a global company with 15 global hotel brands. With over 5603 hotels and nearly 836,541 rooms in almost 100 countries around the world, we know hospitality. Our vision is to become one of the great companies in the world by creating Great Hotels Guests Love. We will deliver this through our portfolio of preferred brands, our talented people and best-in-class delivery systems. At the heart of our culture is a commitment to act responsibly in everything we do. An upscale brand of IHG, Crowne Plaza New Delhi Rohini is a 5-star hotel in Delhi which has been awarded with India’s Leading Conference Hotel and India’s Leading New Business Hotel by the World Travel Awards.
Your day to day
- Prepare financial analysis of hotel operations including variance explanation and make recommendations to ensure the achievement of business goals.• Prepare hotel and department budgets and financial forecasts and reporting.• Ensure all accounts are reconciled on a monthly basis and oversee the process of credit extension and collection of overdue accounts.• Manage accounts payable to balance cash flow and reputation with suppliers.• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. • Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.• Maintain relations with outside contacts including owners, asset managers, guest, regulatory agencies, others as needed.• Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.• Develop and implement financial control procedures and systems; maintain documents for audits of hotel accounts and inventories; ensure ethical accounting practices in compliance with government regulations and contractual agreements.• Distribute outlook and forecast information as an up-to-date management tool for departments to identify cost savings.• Review operating equipment stores to avoid unnecessary/excessive purchases and to eliminate and or be aware of slow-moving items. Perform other duties as assigned. May also serve as manager on duty.
What we need from you
Being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do. Support and respect your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced. Be perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.
What we offer
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.As an employee you will be offered a competitive remuneration package including health care benefits, employee discounts on IHG hotels and outlets for you and your dependents, most importantly we promise to give you the Room to be yourself.