We are the frontline evangelists, the direct line to our customers. We make our customers successful on Informatica products. Our success is due to the knowledge that we can confidently stand behind every product we offer as well as the unlimited potential for personal and professional growth that a position in consulting helps us.
As a Senior Manager at Informatica Professional Services (IPS), you will be responsible for managing our Managed Services team in India, establishing global delivery model, building effective processes for service delivery and thus ensuring customer success through timely and quality delivery of data management solutions. You will closely work with Informatica customers and the various integrated internal Informatica teams such as other Informatica consultants, partners, Global Customer Support and Product Management to ensure our customer’s success and satisfaction with our products and services and contribute to their long-term loyalty.
This position requires a highly skilled and motivated individual with good Service Delivery background. Also, the position needs an experienced technical background in the Data Management space.
Our Ideal Candidate
You’re a natural leader who strives for excellence and is known as a trusted advisor to the customer. You possess superb communication and customer-relationship skills – responsiveness, sensitivity, diplomacy – and are comfortable working both independently and collaboratively. We are looking for an individual who has experience in building global service delivery teams, working in matrix organization across geographies, process centric approach, continuous improvement of service delivery and who can adapt to new circumstances and learn quickly when facing issues and challenges.
You take a primary point of contact role with clients and/or Informatica stakeholders. Applying your business acumen and team management skills you drive your team to meet their goals and set the example for good work procedures.
Your key responsibilities will be to ensure that the managed services customers are well supported and Informatica team well positioned to make our customers successful.
Manage a team of managers and consultants in India. There will also be matrix reporting relationship of Global teams to this position.
Drive processes for local and global teams in the areas of continuous improvements of service delivery, optimizations of effort, innovation, tuning global delivery model and engagement delivery best practices.
Lead onboarding of new customers
Establish an excellent working relationship with customers and global counterparts.
Track and manage renewals
Ensure timely and regular status reporting to internal and external stakeholders
Support IPS regional managers in business development. At times, you have to position our services catalog to the customers.
Hiring, retention, and managing career aspiration of your team.
Provide Project Management and Service Delivery methodology leadership, coaching and guidance to Informatica consultants and customer resources.
Ensure Informatica’s Velocity Methodology and Best Practices are followed and contribute to organization knowledge base.
Requirements & Qualifications
Bachelor’s Degree in Engineering or MBA
ITIL / PMP Certification
13+ years of IT industry experience and most of this should be in service delivery
Experience with Informatica suite of products or in the field of data management using other tools such as SAP, IBM, Oracle etc.
Expert knowledge of Service Delivery methodologies and tools, Application support & maintenance lifecycle and project management.
Excellent teamwork, written and verbal communication skills.
At Informatica, We “DATA”. We Do Good, Act As One Team, Think Customer First, and Aspire For The Future. Informatica enables companies to unleash the power of data to become more agile, realize new growth opportunities, lead to new inventions resulting in intelligent market disruptions.
A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader, including amazing, energetic team members; a globally diverse workplace; and a company dedicated to your success, growth and advancement.