Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability , protection , and insights . Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end – keeping mission-critical workloads highly available, protecting data everywhere, and providing insights to optimize costs and maintain regulatory readiness.
Veritas supports 500+ data sources, 150+ storage targets, 50+ clouds, and any deployment model imaginable. We serve 99% of the Fortune 100, 90% of the Fortune 500, and are the market leader in Software-defined Storage, Data Protection, and Archiving.
IT ServiceNow Developer
The ServiceNow Developer is responsible for implementation of the technical cloud-based solutions that meet stakeholder’s business needs, on ServiceNow platform. This role will be responsible for: installation, programming, configuration & customization of the platform. IT ServiceNow Developer will provide guidance on technical matters to both the client and internal resources while creating a collaborative environment that also meets all the business objectives. IT ServiceNow Developer will also handle day to day operations of the ServiceNow platform.
This position will report directly to the leader of the Service Management Office within Strategic Business Operations.
Designing, creating, and implementing workflows, scripts, packages and functions
Provide 24 x 7 on call support as part of a scheduled rotation with other team members
Build and modify systems to meet project and user requirements.
Provide advanced troubleshooting for applications and systems.
Monitor and fine tune application to achieve optimum performance levels
Participate in design and code reviews.
Deploy, integrate, update, customize and administer the ServiceNow platform to meet client needs
Provide day-to-day support of the ServiceNow platform including scripting, configuration, integrations and administration
Comply with systems development standards, procedures, guidelines, priorities, and schedules
Develop and manage operational and reporting metrics for ServiceNow
Support the installation of upgrades and/or service packs, testing of such upgrades and general maintenance
Research systems and/or programs to determine causes of failure or poor operational performance; then define, test and implement detailed solutions
Assist with all technical aspects of solution delivery including:
Application UI Configuration
Catalog Item creation
Development of required client specific reporting
Development of requirement integration components (SSO, LDAP, etc)
Interface with ServiceNow technical teams, such as Cloud Infrastructure, to successfully set up the SaaS platform
Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
Analyze requirements and offer efficient/best practice solutions to business requirements.
Lead technical portions of meetings, actively suggesting solutions and best practices
Identify and eliminate technical roadblocks for the team.
Maintain awareness of existing solutions that can be leveraged in new implementations.
Advise on options, risk and impacts on business processes and technical solutions
Communicate technical problems and solutions to both technical and non-technical audiences
Escalate problems in an effective and efficient manner
Participate productively in team processes as a member of the team
Build positive relationships with clients by providing excellent service/support and consistent communication as appropriate
Fulfill role on multiple projects simultaneously
Work closely and coordinate Platform demands with the Business Analyst
Any other duties as assigned
Experience in ITIL service management processes, with practical knowledge and experience in the Service Operation lifecycle processes
Good communication and interpersonal skills that enable working relationships to be developed at all levels
Proactively identifies areas for improvement, shares lessons learned with colleagues and encourages others to do the same
Experience in continual service improvement process, planning, and reporting requirements.
Experience in managing situations and stakeholders
Proven thought and intellectual leadership skills
Embraces change and is a self-starter
Values that nurture a culture of collaboration, honesty, integrity, and excellent customer service.
Excellent thought leader and motivator with the ability to achieve results
Attention to details and effective time management skills
Ability to handle concurrent tasks with appropriate priority and autonomy
Experience working in virtual teams and with multiple time zones
Strong customer service and excellent verbal/written communication
At least 3 years of experience in IT operations or ITSM with progressive increase in responsibilities
Demonstrated experience in successful delivery of ITSM methodologies and Service Management platform technologies
Broad based foundation of IT knowledge with an advanced technical understanding of client/server technologies, application management, networking and security principles
Knowledge of SDLC, Agile, & SCRUM
Experience with ServiceNow System administration, System Integration, or System configuration
2+ years of ServiceNow experience in large, complex IT organizations
3+ yrs. work experience in a technical role, preferably in a client service market.
2+ years’ experience in administration and development of ServiceNow in enterprise environments sys admin certification preferred.
Bachelor’s degree in Computer Science, Engineering or comparable field.
Well-versed in front-end programming languages: Bootstrap, AngularJS, Ajax, HTML/CSS, Web Services and .NET.
Ability to adapt to changing requirements throughout the development lifecycle, and work with a variety of personalities and styles
Ability to work directly with customers for training, development and architecture
Willingness to collaborate with development team members while creating and building solutions
Working knowledge of Active Directory, LDAP, and relational databases
Technically savvy and able to configure or build applications that meet customer needs
Excellent oral and written communication skills
Excellent analytical and problem-solving skills.
Strong customer service and excellent verbal/written communication skills.
Conduct oneself in professional manner when collaborating with both clients and cross-functional teams internally.
Self-starter with excellent attention to detail, ability to multitask, and effective time management skills.
Understand full application lifecycle.
Excellent verbal and written communication skills in English
ServiceNow Certification (Administrator and/or Integration)
ITIL Foundation V3 or 2011 certification
Multiple ServiceNow Implementation and Integration Experience
Service platform integration experience
Familiarity with ServiceNow: ITSM, Orchestration, Performance Analytics, Security and HR Service Management modules
At Veritas, we care about the causes close to your heart and enable you to volunteer, donate, and do good. We also value uniqueness and know that a more diverse and inclusive workforce makes a winning team, so come as you are! Interested? Then apply and find out more about #TeamVTAS!