Assistant Operations Manager || OYO Home
oyorooms.com
Kodagu, Karnataka
Assistant Operations Manager || OYO Home - (19009712)
Description

Title: Operations Manager, OYO Home

OYO has been at the forefront of innovation in the travel and living accommodation sector and is, today,

India's largest network of branded hotels and living spaces.

OYO Home come in all shapes, sizes, styles, interiors, geographies and complex operations and our aim

is to provide predictable guest experience to our guests. It defines the way Indian travelers stay out of

their Home and find quality living spaces to stay in. Our vision is to create the most reliable and trusted

property management company in the world which can acquire and manage properties at large scale in all

shapes, sizes and geography and provide the best hospitality experience to our customers - both property

owners and guests. If you're excited, passionate and ready to roll up your sleeves to build / be a part of

world class function, this team is the place to be.

The role of the Operations Manager is at the core of our business. This is ideal for an individual with an

entrepreneurial and process centric mindset.

Key Responsibilities:
Setup and run the operations function for OYO Homes business across the city

Execute complex operations and solve problems persistently and at a lightning speed

Responsible to customer experience, handling all guest escalations

Lead a team of 10-15 captains to effectively manage and improve day to day operations

Required Skills:
First principle problem solving, analytical skills, data-driven decision making

Good people management, team building and program management skills

Stakeholder Management with business development, transformation, Design and internal

operations teams

Strongly inclined to do high quality and impactful work in an dynamic and unstructured

environment

Eligibility Criteria:
Undergraduate degree from a Tier I college/university in India (IIT, BITS, NIT, etc.)

Experience of around 1-2 years, should have led a team in the past

Ability/willingness to build and execute operational capabilities, processes and systems

Good understanding of consumer experience and levers to improve it

Excellent communications and sound analytical skills

Primary Location: IN-KA-Karnataka
Designation: OPERATIONS
Education Level: Bachelor's Degree
Job Posting: Sep 18, 2019, 3:09:58 AM