Specialist Skills Organizational and time-management skills. Excellent communication and leadership skills
This position is responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include motivating recognizing, training, and problem solving.
Job Responsibilities • Manage team and drive projects. • To conduct Training for new Members covering System, Operational and Compliance aspects. • Internal and External Training on new systems or software introduced by the Exchange. • To collate suggestions & feedback received from the members and take up with HOD/relevant departments for implementation if feasible. • Call /Email Quality monitoring and providing feedback to team members • Creating and updating Process Manuals for all the processes handled by the team. Monitoring call queues for optimizing performance and service level. Maintaining Records as per the company’s policy
Applicants should send their resume to firstname.lastname@example.org