Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Analyzing customer needs and recommending products based on those needs.
up-sale the product
Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution Keep records of the customer.
Take the extra mile to engage customers
Good Communication Skill.
Good food and beverage knowledge
Discipline, Positive Attitude & Punctuality.
flexible on duty timing