Joveo was founded in 2017 by a group of visionary entrepreneurs and passionate problem solvers who foresaw the need for greater transparency and predictability in recruitment marketing. From click to hire, the team is building a world-class company focused on instant insights at every step of the job seeker journey. Everyday our AI-powered job advertising platform dynamically manages and optimizes sourcing and applications for 20M+ job postings.
About the job
As a Customer Success Manager you will:
Own the post-Sales Customer Relationship; onboard customers and build strong, trusted advisor relationships with key customer contacts to deliver an exceptional Joveo experience.
Manage multiple client relationships with a focus on the quality of relationships, adoption, retention and satisfaction.
Project Manage customer implementation projects and go-to-market initiatives
Work closely with Joveo Product, Sales, and Professional Services teams to quickly onboard customers, manage projects, and surface risks before they become real problems.
Drive continued product engagement, including contract renewal and up-sell opportunities through trusted advisor relationships.
Proactively identify and lead team process improvements.
Strategically incorporate customer feedback into the Joveo platform by collaborating with the Product Management team.
Translate and document customer-facing material as needed to achieve business objectives.
You’ll be a great fit if you have:
Advanced French-language proficiency/fluency (required)
Experience in a customer-facing post-sales role, ideally providing professional services or customer success functions in a technology field such as SaaS
A proven track record of managing customer engagements across multiple stakeholders
Demonstrated ability to understand technical concepts/solutions, customer use cases and guide strategy to deliver positive results for customers
Self-starter mentality who thrives under ambiguity in an extremely fast-paced, deadline-oriented start-up environment
Excellent verbal and written communication skills
Creative mind and are resourceful, detail-oriented, and highly organized
A B.S./M.S. degree in a related field
Recruitment Advertising, Recruitment platform solutions, Marketing automation or other applicable talent experience (preferred)
Google Adwords experience (preferred)
We’re an exciting and dynamic startup company with a competitive salary, stock options, and comprehensive benefit package.
We’ve also got a passionate and supportive work environment and strive to keep our employees healthy, happy and productive.