Team Leader - IT
Key Accountabilities
Define and recommend appropriate IT infrastructure for the organization.
Keep IT infrastructure for the company functional and updated.
IT Hardware Asset Management and Software Asset Management.
Provide IT support to company’s employees at multiple locations including customer sites and homes – Resolve IT support tickets.
Lead IT Team
Prepare monthly report of IT.
IT Strategy:
Assess and define appropriate IT infrastructure for the organization.
Identify need for systems / registers / tools required for managing IT infrastructure efficiently.
Stay updated about contemporary technologies and make recommendations to leadership about applicable technologies.
Network Security:
Configure and manage all active networks./li>
Manage, Monitor and maintain secure network including firewall, routers, switches, LAN, internet, antivirus and other network protection systems.
Implementation of Firewall settings and rules as per the requirements.
Assess and make recommendations for enhancing IT security environment. Keep network ready for external certifications and penetration tests.
Interacting with network related vendors for executing IT security related activities.
Hardware Asset Management:
Assessment, Recommendation, Procurement and Maintenance of IT equipment such as computer workstations, Monitors, Printers, Firewall, LAN etc.
Management of server environment by analysing requirements, resolving problems.
Maintenance of NAS backup storage system and periodic review of backups. Recovery of data from backup system.
Maintenance of server room equipment.
Maintaining other systems such as UPS, Access control, CCTV systems, etc.
Maintain database of all IT hardware (IT Hardware Asset Register).
Software Asset Management:
Maintain database and installation details of all IT software (IT Software Asset Register).
Track software renewals / AMC timelines and generate necessary early triggers and obtain approvals for renewals.
Manage admin accounts and activities for all license and support portals for all software – generating license requests, creation / managing users, Managing E-mail IDs, etc.
Ensure compliance to software licensing policies.
Interface with all software vendors for license procurement / renewals / trainings / updates.
Installation, upgrade, maintenance, and issue resolution of all software on workstations (OS as well as other application software).
Resolve installed software or email related issues.
Provide / Arrange trainings to users on common software usages (Outlook/Teams) / Best practices etc.
Software Asset Management:
Manage external IT services such as Email, FTP, Website hosting, Domain registration, Cloud computing, etc and ensure consistent support from vendors/suppliers.
IT Administration:
Define, Update and Implement IT policies in the company.
Conduct / Participate in IT audits.
Maintain and control IT activities calendar.
Prepare and submit monthly IT report to management.
Ensure data confidentiality.
Strive to continuously improve the efficiency and excellence of our IT system.
Any other IT related duties as required by the company.
Experience and Skills Required:
Qualification Required : Diploma or graduate degree (BCS, BCA, BSc, B.E./B.Tech-IT, B.E/B-Tech) from accredited university
Relevant Experience : 6 to 9 Years
Experience on handling IT Team
Hands-on experience in networking, routing, Server management, network security hardware / software, firewall, VPN, Backup system and recovery tools.
Good knowledge of network security requirements.
Should have excellent knowledge of the IT best practices.
Well versed with the global company environment.
Should have good knowledge about monitoring of the IT infrastructure.
Should have good troubleshooting skills and ability to resolve issues quickly.
Should be good enough to organize his/her work and prioritize accordingly and handle multiple requirements.
Willingness to learn.
Excellent interpersonal / communication skills.
Ability to handle pressure.
Well versed with new IT related technologies, security threats, etc.
Familiar with various software, license administration and office automation products.
