Job: Private Banking and Wealth
Primary Location: ASEAN & South Asia-India-Chennai
Employee Status: Permanent
Posting Date: 14/Jan/2020
Unposting Date: Ongoing
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities & Our Ideal Candidate
Ø Responsible for managing assigned Wealth Management processes at GBS IN Hub.
Ø Ensure all TATs are met, as per agreed SLA with respective countries.
Ø Ensure 100% accuracy in all assigned Wealth Management Processes.
Ø Explore the possibility of automation of various processes resulting in TAT reduction and improved accuracy
Ø To have cordial engagement with all internal & external stakeholders.
Ø Ensure customer portfolio is correctly updated in assigned Wealth Management systems through proper data uploads/inputs.
Ø Ensure that the team achieves acceptable Voice of Business Partner / My Voice score.
Ø Ensure timely query handling and all queries are comprehensively analysed to fix issues.
Ø To ensure all required controls and procedures are adhered in all processes.
Ø Ensure satisfactory audit rating in both internal and external reviews.
Ø Ensure all outstanding entries are reviewed and acted appropriately within agreed timelines.
Ø Perform review of process notes / department operating instructions on roll-out of process change or on a pre-agreed periodicity, as appropriate.
Ø Understand various Risk Management tools in the unit/ function and ensure adherence to the same.
Ø Ensure BCP capability is developed for all critical processes in the unit
Ø Ensure that the team members are properly engaged through regular interactions.
Ø Ensure that the Performance Objectives are properly defined to all reportees.
Ø Ensure constructive performance review & feedback mechanism is followed.
Ø Develop proper training tools within the unit to ensure staffs are trained across various processes.
Ø Deliver cost save initiatives.
Ø Support migration of Wealth Management related processes to GBS IN.
Ø Co-ordinate and integrate various activities across Wealth Management functions.
Apply now to join the Bank for those with big career ambitions.