The Application Consultant for the SAP DMS (Document Management System) acts as E2E responsible for Document and Workflow Systems in a regulated environment.
Based on SAP Folders Management and the XFT Addon Suite the Application Consultant ensures the storage and tracking of electronical documents. This includes the use of Open Text archive systems to store and retrieve documents. Scanning processes via Open Text as well an output management system converting printing outputs (Seal Systems) are further areas of responsibility.
The role also includes the implementation of appropriate systems enhancements following established processes to meet customer requirements. By interacting with our internal partners and customers the Application Consultant plans, prepares, executes and monitors projects as well as individual Change Requests. This will be done by leveraging technical skills provided by external partners.
We require an excellent knowledge of the SAP Document management module combined with a good understanding of archiving, print and scan processes and tools as well as experience in the underlying ERP systems particularly in the QM and PM module.
Thus he/she should be in the position to consult business partners to find suitable and sustainable solutions meeting customer demands.
Service Performance Monitoring of the Application Managed Services provided by our strategic partners belongs to the role to meet the agreed KPIs. This includes periodic reviews and the use of defined processes to hand over new services.
Ensure customer satisfaction through proper solution design delivery, applications life cycle management and service performance monitoring while maintaining necessary internal (process, security) and external (GxP, GDPR, license) compliance.
Secure minimal business disruption on application go live based on proper design and formal project hand-over process.
Operational Vendor Management & Reporting
Manage vendor service performance against below processes
Establish the required improvements plan as per identified gaps and/or defined requirements
Secure timely issuance of periodic performance report and annual service reviews
Lead the resolution of critical or complex incidents including related crisis management when appropriate
Coordinate communication and coordination with the relevant stakeholders (Infrastructure, GIAM team, business key users, etc)
Lead master plan and priorities toward ticket elimination and automation
Proactively suggest possible solutions and propose an action plan for improvement to management
Change and Release Management
Establish documentation of current and target application architecture (incl. CMDB)
Establish and implement the Life Cycle Mgmt plan for applications in scope
Secure Change Management processes in line with relevant SOPs
Ensure complete and accurate handover documents created prior to production release
Manage the application portfolio at the most appropriate level of release
Lead technical design of applications/solutions in portfolio
Provide technical services and functional advice on the implementation of business applications
Provide functional/technical support to project teams
Provide the technical input for defining and maintaining the development standard and guidelines
Bachelor/Master degree or equivalent in Computer Sciences and/or Business Administration
10-year experience in software or applications services
5-year experience within an international environment
English mandatory (written and spoken)
An additional language (German) is an asset
Skills & Competencies
Strong interpersonal and organizational skills
Strong written and oral communication skills
Willingness to travel
Ability to make difficult decisions and act autonomously
Expert knowledge in document management applications based on SAP Folder management (XFT Addon Suite & Seal Systems). Ability to customize/review corresponding configuration
Experience in SAP Document Management (SAP DMS). Capable to configure application
Good understanding of SAP Workflow processes and capabilities.
Experience in the SAP sided storage configuration (ArchiveLink, KPRO)
Familiar with Print and Scan processes
Basic knowledge in SAP modules PM and QM
Basic understanding of Servers on Windows OS, Network and Firewalls
Job Requisition ID: 200788
Location: Bangalore SBS
Career Level: E - Professional (10+ years)
Working time model: full-time
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.
North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.