Assistant General Manager - (19008206)
Maximize GMV while delivering great Customer Experience. Manage owner engagement and relations.
1. Drive Business
As an AGM from OYO, ownership of 5-7 smart properties (where complete inventory is controlled by OYO)
Ensure revenue maximization by converting walk ins.
Direct Walk In conversion
Relationship with nearby hotels for Spillover
Train property manager to convert walk-in booking
Audit properties to check for revenue inclusion of both OYO and hotel bookings.
Inspect properties on a daily basis for proper functioning and adherence to standards
Ensure a great customer experience and minimize customer escalations.
Check inventory of water bottle stocks and place order for replenishment.
Ensure only the right set of hotels are on-boarded.
Inputs to Pricing team about local events
Fraud Prevention (Prevent GMV Leakage)
3. People Management
Train hotel staff to improve and own CX
Manage relations with owners to ensure transformation changes needed on operational basis
Customer Retention and Relationship building
Conducting Customer Delight Activities
Strong willingness to work on the ground with customers and hotel managers
High on ownership and go getter attitude
Strong communication and negotiation skills
Problem solving ability; data driven and ability to work on MS Excel and Power point
Well versed with mobile app-based products
Primary Location: IN-DL-Delhi
Education Level: Bachelor's Degree
Job Posting: Jul 30, 2019, 9:02:25 AM