Job Description
About company:
Founded in 1976, Advance Computer Services (ACS) pioneered global information technology by being one of the first to bring IBM Mainframe (1401) and IBM AS/400 technology from the US to India. ACS has a proven track record as an IT services organization providing IT Managed and Security Services & Business Process Consulting Services to US based small, medium, large, PE & PE owned businesses. To learn more, please visit www.acs-intl.com
As per ACS charter and independent school initiatives, Inspiroz was incorporated in 2016 with an aim to provide technology solution services to charter and independent schools in the USA.
To learn more, please visit www.inspiroz.com
Job Title - Dispatcher
Job Description:
- Primary responsibility is to monitor the ticketing portal and assign the new tickets to appropriate resources as per the ticket assignment process.
- Log all Incident/ Service request details, allocating categorization and prioritization codes.
- Ensure that the Ticket Assignment SLA targets are achieved daily.
- Make decisions quickly, often with limited information.
- Regularly review and analyze the service boards and follow-up with support team.
- Escalate major Incidents to appropriate team members.
Desired Candidate Profile:
- Fluent written & spoken English communication.
- Possess great attention to details.
- Excellent customer orientation skills
- Knowledge on IT based solutions will be added advantage.
- Must have completed Diploma or Degree from a recognized university
- Work schedule as 5 days 10 hours shifts a week, mix of days and nights.
Work Experience: 0 – 12 months
(Combination of some experience or complete fresher, IT industry exposure)
