Guest Service Assistant
AirAsia
Kochi, Kerala
Job Description

Your Duties
Ensure correct flight is displayed on FIDS.
Follow up on PIR i.e. Tracing, Calling & updating passengers.
Check BTS report for mishandled cases and follow up on BAH cases.
Ensure departmental KPIs are achieved.
Ensure security questions are asked and be vigilant at all time.
Replenish and monitor stationeries, ED cards & etc.
Ensure check-in counter and gate is tidy.
Ensure cleanliness and tidiness of work area and backup room.
Ensure no third party check-in and check passengers’ cabin baggage.
Be vigilant to check visa validity.
To perform cash collection at sales and excess baggage counter.
Ensure sales drop is correct and issue remittance envelope.
Report to Finance for discrepancy on short of cash.
Ensure compliance of SOP and T&C.
Promote and sell all ancillary income.
Submit overtime claim forms to DE before deadline.
Attend to guest complaint.
Check passengers travel document and to positively identify passengers prior to check-in.
To be emphatic and to have initiative to assist passengers Passenger handling and crisis management (Flight delays, cancellations).
Ensure safety & security at all time.
Work as a team and communicate well.

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