About The role
A large part of Flipkart's growth as far as categories are concerned is through the management and development of Key accounts. Ever since Flipkart's migration to a marketplace model, there has been a keen focus on the development of key accounts for the growth of respective categories. Key accounts for a category can include large brands or large vendors who deal with products from a particular line. The incumbent will be given sole responsibility of a number of key accounts, and will thereby be expected to grow the category as far as key accounts is concerned.
You will be working in a fast-paced and agile work environment delivering quality solutions that have immediate business impact.
About the Team:
The Large Appliances (White Goods) BU is amongst the fastest growing businesses in Flipkart and is poised to hit a USD 2Bn revenue by 2020. Flipkart recently revamped its end-to-end buying experience for Appliances by helping customers easily discover, shortlist and purchase them. This innovative one-stop-shop now offers everything you need to shop confidently for TVs, washing machines, refrigerators, ACs and other small home appliances - the value and convenience of online shopping, as well as reliable post-purchase benefits such as warranty and installation.
What you’ll do:
Know the customer: Deeply understand customer behaviour, develop new customer insights Own the business: Co-own the P&L develop the business model, understand where opportunities are and create a viable business to service them Know the market: Stay on top of trends in an ever-changing landscape, find opportunities and prioritize based on size, internal capabilities, etc. Know the competition: Understand online and offline players. Ensure Flipkart selection stays well ahead of competition Influence the leadership: Convert strategies into action by liaising with cross-functional leadership and drive the changes required
Develop deep and long-standing relationship with the vendors - to drive relationships from the strategic to the tactical Own the terms of business with the vendor - products, returns, ordering, etc. Ensure high-share of mind from the vendor. Build deep ties. Make vendors partners in driving disruptive changes for the category
Develop a thorough knowledge of the market - short term and long term trends Have in-depth knowledge of competition and vendor and the ability to influence the market Develop and implement industry best practices. Move the industry with you!
Selection and Offers Work with teams to get the best possible selection & sellers onboarded. Own cost improvement and overall portfolio management Manage in-store promotions along with brands - make brands partners in customer communication Make Flipkart the “destination of choice” for the customers through the largest and the greatest assortment of products on offer Drive portfolio management for best offers and discounts for the customers
Selection and Offers
Work with teams to get the best possible selection & sellers onboarded. Own cost improvement and overall portfolio management Manage in-store promotions along with brands - make brands partners in customer communication Make Flipkart the “destination of choice” for the customers through the largest and the greatest assortment of products on offer Drive portfolio management for best offers and discounts for the customers
Fulfilment and Inventory
A key driver of working capital management and inventory - ensure an optimal Develop and manage a fulfilment strategy with the brands to ensure the best selection along with the optimal cost and service.
Build, retain and groom a strong team to deliver across functions Set goals, define KPIs and ensure team tracks effectively towards goals
Associations and collaborations: Own the terms of business with the vendor - products, returns, ordering, etc. Ensure high-share of mind from the vendor. Build deep ties. Make vendors partners in driving disruptive changes for the category
What you’ll need
Educational background – Graduation, MBA is preferred
Knowledge of Retail, the consumer goods industry is a plus
Desire and ability to think like the customer
Ability to translate strategies into execution plans and take them to completion
Willing to take calculated risks to grow the category
Excellent verbal and written communication with interpersonal skills
Strong understanding of technology and business
Must be willing to learn
Ability to connect with people across teams & levels
Strong bias for Action - Flipkart works at a very rapid pace