Roles and Responsibilities
Implement projects/assignments related to network maintenance, upgrade, scaling, etc.
Monitor network uptime and performance, security, redundancy
Install, configure and maintain switches, routers and servers.
Test new features and products, document test cases and results
Resolve service problems by providing the best solution to internal teams and customers.
Simulating live network topology in lab and troubleshooting issues
Maintain applications including regular backups, high availability, latest version and security
Flexible to work at any hours as per business requirements.
Updating job knowledge by participating in educational opportunities; maintaining personal networks.
Maintaining SOP for all troubleshooting and problem resolution steps
Enterprise customers escalations management and interaction for troubleshooting and handling of issues.
SKILLS & EXPERIENCE DESIRED:
0 to 1 years’ experience in NOC Support or networking related profile
Strong understanding of OSI, TCP/IP Model, L2 & L3 networking technologies.
Strong understanding and troubleshooting experience in TCP, UDP, DHCP, DNS, ICMP, ARP, STP, LACP, MPLS, BGP
Excellent (enterprise) customers handling and communication skills.
CCNA / CCNP certifications are preferable.
Knowledge on MS Office is mandatory
Shell scripting, Perl scripting or Python scripting experience is preferable.
Perks and Benefits
Role:Technical Support - Voice / Blended
Salary: 2,25,000 - 6,00,000 P.A.
Industry:Telecom / ISP
Functional Area:Customer Success, Service & Operations
Role Category:Voice / Blended
Employment Type:Full Time, Permanent
routingL2 & L3 configurationDNSSwitch ConfigurationVlanCCNACCNPDHCPSwitchingPPO
PG:Post Graduation Not Required
Doctorate:Doctorate Not Required
ACT (Atria Convergence Technologies Pvt. Ltd.) was born out of a vision to become the most admired in-home entertainment, education, and interactive services provider in India, back in 2000. Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. We are one of the country's most renowned Triple Play Service providers, bringing state-of the art services to nearly 1.5 million happy homes.
Recruiter Name:Ranjit Joshi
Contact Company:ACT Fibernet