We are Mojocare. We are building a digital-first wellness studio enabling Indians to take control of their health, wellness & happiness and lead more wholesome lives. Taking care of oneself is no longer a hassle – the future of primary healthcare is here, now. We have an ambitious mission and an even more ambitious team. We are growing and constantly expanding our team and offerings. If you are as excited about revolutionizing primary health and wellness as us, join us!
Job Role
Reach out to the entire customer base (outbound) periodically to check on medication adherence and efficacy
Seize opportunities to build comfort with the patients and handhold them in navigating through renewals/refills accordingly
Control churn and redress grievances within a specified TAT
Gauge customer satisfaction and cross-sell/up-sell wherever applicable
Analyse reasons for low retention levels among different customer segment and execute measures to improve it by coordinating with marketing, sales and fulfilment teams
Requirements
2+ years of experience in Customer Support or Retention in a B2C healthcare startup/company is preferred
Strong interpersonal skills and the ability to build rapport with the company’s growing customer base
Knack for tele-sales and ability to pacify customers during escalations
Full professional proficiency in English and Hindi. Limited/full working proficiency in regional languages is a plus
Undergraduate degree
Willingness to relocate to Bangalore (if needed) to work closely with the team
Look forward to:
Working with a world-class team.
Fun & work at the same place with an amazing work culture and flexible timings.
Get ready to transform yourself into a A+ Employee
Join Mojocare and Make History!
