If you’re looking for an opportunity to widely enhance your technical skills, we have the perfect role for you! Bring us your expertise in IT solution development combined with your appetite for innovation and we’ll support you to develop your career and skills.
Where you fit in
What awaits you is being part of Shell’s IT Hub with the purpose of enabling the Business by focusing on business outcomes, delivering fit for business technology solutions which enable business agility and profitable growth. Particularly, ServiceNow aims to market standard platform, enabling fit for future IT Service Management and Business Management in Shell. It would result in moving from complex, customized process solutions & processes which is expensive, unstable, cannot be adapted quickly to innovation and has thousands of custom elements. Market standard ServiceNow will bring along simpler market standard processes, controls and tools. It would enable new capabilities within days and will be more agile and scalable.
You will also be part of a growing Agile DevOps team for ServiceNow, a team who is responsible for the development and support of the ServiceNow landscape and will also be the technical expert for the applications/modules in ServiceNow under your care.
What’s the role?
As a Software Engineer, you will be responsible for the delivery of software, which may include new development, configuration, maintenance and installation of third-party packages, and software integration efforts. It may include tasks from every part of the software development lifecycle, including software and website design, development, programming, and software deployment (both the installation and decommissioning of software).
Moreover, you are expected to have a strong software engineering skill who is knowledgeable with scripting techniques and software development/delivery methods such as SDLC, CI/CD. You are also expected to be pro-active and independent in the projects that you’ll be working on.
Your further responsibilities include:
Working across (any of) ServiceNow modules like: SecOps/GRC, ITSM, ITBM, ITOM and LSD.
Fix bugs and errors as an Ops Engineer.
Functioning as a Dev Engineer to deliver solutions for enhancements to be delivered in a sprint.
Participation in larger projects as a developer to support initial implementation of new ServiceNow features.
Partaking in DevOps initiatives to maintain ServiceNow platform versions (ie. release upgrades).
Knowledge in transition from external implementation partners for new modules.
Keep technical expertise up to date.
What we need from you
We’re keen to hear from professionals who have 4-7 years of hands-on experience in Software Engineering particularly in ServiceNow administration, scripting, development and integration to support the ServiceNow LSD module and other associated IT solution(s). Your development experience in ServiceNow ITSM, ITBM, GRC/SecOps and ITOM is also highly advantageous.
Further requirements are as follows:
A Bachelor’s Degree in any IT-related courses.
Certifications in either Application Development or System Administration.
In-depth experience in working with Agile/Scrum delivery teams/DevOps.
Familiarity in HTML5/CSS/AJAX/.Net/Java/Webservices/GlideRecord.
Knowledge in Client Side and Server Side Scripting/Client & Server API's/SaaS integration services.
Skilled in ACL & debugging.
Awareness of COTS (Commercial Off The Shelf Software) .
Understanding in (1) development and continuous delivery fundamentals, (2) software development processes and procedures, and (3) incremental delivery and use metrics to track progress against the intended timeline.
Ability to challenge and debate issues of importance to the organization
Aside from the attributes above, we’d like to hear from individuals who are self-starter and able to handle concurrent tasks with appropriate priority. Also entailing good interpersonal skills and a collaborative management style, both face-to-face and virtually. Excellent English communication skills in both verbal and written are also a must.
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.