Omnichannel Platform Specialist
Hewlett Packard Enterprise
Bengaluru, Karnataka
At Hewlett Packard Enterprise (HPE), we live by three core values that drive our business: Partner. Innovate. Act. These values combine to help us create important work all over the world to advance how people live and work.

Our new innovative IT services organization is HPE PointNext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.

HPE is seeking an Omnichannel Platform Specialist to join our Marketing team.

The Omnichannel Platform Specialist will provide ongoing administration, discovery, design, deployment, and delivery support of our digital omnichannel platform. This is an excellent career opportunity for someone with extensive omnichannel experience to drive HPE's omnichannel execution to the next level.

What You’ll Be Doing:
Own and drive ongoing improvements to HPE's omnichannel platform as well as manage day to day administration
Be the subject matter expert in the delivery of full-life cycle of omnichannel projects, from pre-deployment through roll out and in a continuing administrative role.
Become the trusted adviser to the internal stakeholders and users through implementation lifecycle
Work and collaborate with project teams consisting of cross-functional team members and 3rd party vendors.
Lead Requirements and Design workshops to discover, analyze, and document application requirements
Educate users and internal stakeholders on best practices around omnichannel and gain consensus on the design and demand flows and own implementing these designs
Manage projects to ensure quality, on-time and on-budget implementations using a mix of internal and vendor resources

What Skills You Will Bring:
Bachelor’s degree or recognized equivalency or achievement of recognized professional level
Deep understanding of demand centers, omnichannel technologies, strategies, design, and customer experience
Comprehensive knowledge and working ability with chat, email, web, social and co-browse technologies
Subject Matter Expert of one omnichannel technology and experience in at least one of the below:
eGain
Genesys
Zendesk
inconcert
Experience with integrating Omnichannel solutions with other complimentary products

Ability to articulate implications of future state design

Exceptional communication skills

Required Soft Skills:
Proven self-starter, with an entrepreneurial, innovative and self-reliant style
Solid mix of technical skills, and relationship development skills
Posses strong attention to detail
Excellent problem-solving skills.

Desired Skills And Experience:
Experience with omnichannel platforms such as egain, Genesys, Zendesk, inConcert is required
Experience with AI or Bots is a plus
If you…

are good at partnering, innovating, and making things happen―you are aligned to our core values
are a professional with experience and technical knowledge (SAP, Enterprise OSs)
have an understanding, at a detailed level, of all architectural dependencies of technologies in IT environments
are able to display a broad understanding of market dynamics, an industry area, commercial issues, and technical concerns
are able to complete solution implementation independently, as well as manage a team of consultants in the completion of one or more solution requirements
...then, apply now!

We offer:
A competitive salary and extensive social benefits
Diverse and dynamic work environment
Work-life balance and support for career development
Want to know more about HPE? Then let’s stay connected!
https://www.facebook.com/HPECareers
https://twitter.com/HPE_Careers

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