IT Systems Operations Engineer
IIW Hosting
Bengaluru, Karnataka
QUALIFICATIONS :
University Degree or Diploma in Engineering, IT or any other technical discipline.
Minimum 3-5 years of systems administration, engineering and/or operations experience.
Expertise in Exchange, VMware, or scripting and administration a plus.

SPECIFIC COMPETENCIES :
Solid experience of Linux and/or Windows administration.
Strong knowledge of Internet protocols and conceptual knowledge of networking.
Ability to work in a team environment.
Knowledge of securing public facing systems.
Ability to troubleshoot complex application-level problems independently.
Ability to work effectively with internal departmental members and peers from other departments.
Must demonstrate the capacity and desire for continued, independent learning.
Excellent organization and follow-up skills.
Excellent customer relation and communication skills.
Must love to talk to customers and help them define business needs.
Ability to work in a fast paced dynamic environment, while managing multiple activities/projects.

KEY RESPONSIBILITIES :
Provide advice and expertise leveraging emerging technologies to support our business objectives.
Establish Systems Administration standards, policies, and procedures that align to Cogeco Peer 1’s culture and vision.
Utilize these standards to implement upgrades and sustainment of System Infrastructure.
Provide security advice and support compliance initiatives to ensure the security and integrity of our customer facing systems.
Participate in the development of strategic goals for IT Systems and software in partnership with other.
Design, implement and support new applications and enhancements to existing applications, software, and operating systems.
Create and maintain documentation as it relates to system configuration, processes and disaster recovery plans.
Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on all Product Development systems.
Monitor, test, and optimize system performance.
Perform standard configuration, management, and maintenance tasks for related Applications, server operating systems, server hardware, and storage.
Troubleshoot, diagnose and resolve all escalated Product Development system issues. While providing follow up root cause analysis investigational work.
Work seamlessly with other departments in order to resolve and diagnose issues.
Maintain accurate documentation and procedures.
Enforce company security policies and other compliance requirements.
May involve systems design including the creation of detailed technical documentation and collaboration with other internal teams to ensure supportability, cost effectiveness and alignment with corporate priorities.
Operational support of complex issues and outages on an as needed basis including after-hours escalations.