Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France and Germany. The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV, Sotheby’s and Cisco.
Freshworks’ suite of products that transform the way world class organizations collaborate with customers and co-workers, include Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).
Freshworks has received numerous accolades from analysts and media including making it to Forbes’ Cloud 100 list, Economic Times Startup of the Year, 2019 LinkedIn Top 25 Companies to Work for in India and a listing on the Magic Quadrant for CRM Customer Engagement & IT Service Management. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in the capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.
About the Team
At Freshworks, Finance is a strategic partner to the business, neither a “support” function nor a “shared service”. We help drive business outcomes and optimize investment allocations. We also implement rigorous corporate governance programs, internal control and risk management frameworks to help Freshworks become a world-class finance organization. We will provide you with incredible learning opportunities and challenging global roles and responsibilities. We welcome your interest and curiosity to come on board and start making an immediate impact.
About the Role
The Lead – Global Tax Operations will report into the Manager – Treasury and Taxation and will be based out of Chennai, India. This is a critical and challenging position as it will be responsible for tax operations, reporting and compliance across all of Freshworks’ global operations in numerous countries. It provides immense opportunity for the right candidate for learning, taking on additional challenges and growing with the overall taxation as well as the overall finance organization.
How will you make an impact? Here’s how:
- Ensure prompt and timely filing of returns and other compliances for the following:
US State Sales Tax
Other US State taxes
US Federal and other geo income taxes:
along with Tax Summary Reconciliation and Tax Return Item Memo
- Ensure inter-company invoices are promptly raised and accounted, In accordance with Transfer Pricing Agreements
- Ensure prompt filing of returns and other compliances, including appropriate documentation, in each geo
Periodic review of nexus and potential exposure to state sales and other taxes
Ensure correct calculations and prompt payment of advance tax in all applicable geographies
Ensure other compliances (such as iXBRL tagging in UK etc.)
Tax and related compliance calendar:
Work with the tax counsel to maintain and keep updated a tax and compliance calendar for each geo
Tax status summary for each geo (both direct and indirect taxes): returns due, returns filed, assessments completed, pending, litigation cases etc
Tax accounting and financial reporting:
Support the accurate preparation of the Company’s Federal/Foreign income tax expense (both current and deferred) and withholding taxes for financial statement purposes. Evaluate uncertain tax reporting positions and business combinations in order to properly reflect the tax treatment of such items in the financial statements. Ensure compliance with ASC 740. You are expected to assist with preparing tax provision workings for US Federal tax, India and other geographies income tax (per local GAAP) as well as deferred tax computations.
Tax strategy and planning:
- Work with tax counsel to evaluate tax planning strategies and initiatives which minimize the Global Effective Tax Rate, on a defensible basis. This will include review and evaluation of entity (Company vs. LLP, Subsidiary vs. Branch etc.) and transfer pricing structures, Global Employment Organization etc. Review tax Research
- Participate in the review of proposed M&A transactions to properly advise the management of tax consequences. Support the Federal income tax integration of business acquisitions
- Work with tax counsel to review potential exposures related to Permanent Establishment, withholding tax, VAT exposures in each country that the Company operates in
- Leadership and Teamwork – Lead, mentor, and develop the international section of theUS income tax group. Direct external tax advisors on a project-by-project basis
Bachelor’s in accounting, with an emphasis in taxation. CPA or Chartered Accountant
Knowledge of principles of taxation:
Global Effective Tax Rates, Transfer Pricing (Functions / Assets / Risks analysis, Economic Analysis etc.), the concept of nexus, Permanent Establishment, withholding taxes, Fringe Benefits Tax, taxation on stock-based compensation, deferred taxes etc
Broad technical knowledge of the US and international tax law and regulations
5 to 8 years’ experience in a global tax team with multinational companies or in accounting firms servicing the US or European customers; Big four accounting experience preference
Solid GAAP Financial Accounting / ASC 740 knowledge
Strong analytical and problem-solving skills
Effective presentation skills
Strong verbal and written communication skills
A proactive, high energy attitude geared towards achieving continuous improvement
Ability to operate in a fast-paced, rapidly evolving, and data-driven organization