Since 1992, Ciena has been driven by a relentless pursuit of network innovation. We believe in a network that grows smarter, more agile, and more responsive every day. This means that when you digitally interact in your world - picking up the phone, streaming video, texting a friend or loved one – your interactions are being enabled by Ciena technologies. Ciena makes your social / entertainment / business existence REAL.
System Engineer P3
Engineering Technical Support (ETS)
What will you do at Ciena?
The Packet Software and Access (PSA) R&D organization is responsible for delivering platform-independent Service Aware Operating System (SAOS) and Access products to support Mobile Backhaul, Enterprise, NFV and White-box based applications in access and aggregation tiers of the network.
Gurgaon R&D center has seen exponential growth in various dimensions including development, test and release planning. In last 6 years, Gurgaon test team has grown to be the largest team across globe having ownership of multiple PSA products/releases. Team has huge state-of-art engineering lab in Gurgaon and real time exposure to Tier-1 service provider network deployments.
ETS team charter is to work closely with customer facing teams like technical support team, sales engineers, customer account teams and with different R&D teams to provide faster resolution of service impacting escalations. This team is accountable for recreating customer found defects and help R&D to provide quick solution through a patch if required.
We’re looking for an experienced individual interested in progressing their career in telecommunications and test and has expertise in Data Networking, Ethernet switches and Ethernet products architecture. You will diagnose and troubleshoot complex and challenging software issues from different technologies and resolve it to closure.
Act as a conduit for customer and field escalations into R&D team for resolution. Then validate candidate software builds that resolve service impacting defects
Work closely with engineers from embedded software, testing, network management software, and hardware to diagnose, resolve, and test cohesive end-to-end solutions
Coordinate with North America test and development teams on a need basis
Ensure software meets standards and functional requirements and make recommendations where applicable
Activities include problem analysis/troubleshooting & recreation using tools and network elements involved, followed by the creation of software defects where appropriate.
Engineer should be able to do code walk through and help test engineers of the team to understand the expected behaviour.
ETS engineers will validate candidate software builds that resolve service impacting defects
Execution of test procedures while documenting clear & concise artifacts
Participate in customer conference calls related to tracking and release scheduling of the defect fixes. Maintain history of customer issues, review of PV test cases and present escape analysis on regular basis
Review PV test plans to ensure coverage of customer use-cases, review internally found product defects and highlight critical issues that can have potential customer impact
Collaboration with stakeholders
R&D Software and Product Validation teams for Ciena Networking products
Field Support teams
Customer Accounts team
PLM and Product Architects
Experience / Skill Required:
6+ years of experience with Bachelor’s/ Master’s degree in Computer Science (or equivalent).
Hands-on Experience on real-world topologies in at least three of the following domains: Ethernet/MPLS/G.8032/TDM/OSPF/Routing/RSVP-TE/NFV/OAM(BFD, CFM, AIS).
Engineer should have strong “C” programming skills and strong debugging and trouble shooting skills over Linux platform.
Knowledge of BCM SDK for XGS/DNX family-based devices is a bonus.
Experience on NFV, dockers, containers, Virtual Network functions, netConf, Hypervisor, software function chaining, Virtual Switch (OVS), DPDK is a bonus
Experience with Network Management Systems including knowledge of SNMP & MIBs
Experience with test equipment such as Ixia, Spirent, Network emulators, Juniper/Cisco
Experience writing or debugging software would be a significant plus but not a requirement
Must be a motivated, self-starter with strong commitment to product excellence
Excellent written and verbal communication skills, effectively able to collaborate with multiple teams across geographically diverse areas.
Ciena is a network strategy and technology company with a passion to provide an experience, to you and our customers that is as rewarding as the outcome. We attract the best and brightest– those with outstanding talent, motivation, and the right attitude to contribute to our success. Our culture balances our openness and informality with professionalism and trust and is built on the foundation of our core values: Customer First, Integrity, Velocity, Innovation, and Outstanding People.
Ciena enables everyone to have a voice and a network that supports them while on the journey to discovering their passion and purpose. We trust each individual to do what they can to reach their full potential and make an impact on the business, whenever, wherever they are in the world. With Ciena’s highly innovative, forward-thinking business practices, we reward people for pushing the boundaries. Unlock your potential at Ciena!
Being You @ Ciena
As part of our commitment to diversity and inclusion, we want to foster an environment that values and respects all individual’s strengths, perspectives, ideas, and ability to meet the needs of our customers globally. Ciena values the diversity of its workforce and respects its employees as individuals, regardless of race, ethnicity, religion, gender, age, national origin, disability, sexual orientation, veteran or marital status or any other category protected by applicable law. We do not tolerate any form of discrimination.
Ciena is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
If contacted in relation to a job opportunity, you should advise Ciena in a timely fashion of the specific accommodation measures required for you to be assessed in a fair and equitable manner.