PhonePe is India’s leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others.
PhonePe launched its Switch platform in 2018, and today its customers can place orders on over 300 apps including Ola, Myntra, IRCTC, Goibibo, RedBus, Oyo etc. directly from within the PhonePe mobile app. PhonePe is accepted at over 18 million merchant outlets across 500 cities nationally.
At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
The primary role of the Play Store Specialist is to deliver an awesome experience to our customers. A qualified Specialist thrives on going above and beyond on every interaction and will be the voice of PhonePe to our customers.
Key Skills required:
Excellent written & verbal communications skills.
Documentation and Specification Skills
Self-motivated, result oriented, strong people skills.
Ability to multitask.
Ability to listen intently and understand underlying concerns
Advanced organizational skills including the ability to plan work activities and stay on task
Must be able to work in a team environment and demonstrate flexibility to adapt to quickly changing business.
Responding to all reviews on Playstore/App Store
Identifying burning issues and raising P0 Alerts in real time without any misses
Work alongside dependent teams to complete unresolved issues by creating, developing, and implementing an action plan for resolution
Provides an exceptional customer experience inclusive of excellent communications, responsive follow-through, and advocacy for customer issues within the support team and other internal departments
Follow up with customers to ensure the provided solution meets their needs
Build rapport and maintain solid customer relationships by handling questions and concerns with speed and professionalism. Is accessible and available to multiple customers
Conducts situational analysis, gathers information
Uses knowledge and skills to address customer’s needs and resolve basic problems within existing specifications and defined standards
Establishes priorities and communicate rationale and timeframe clearly to customers
Overcomes constraints to meet established deadlines
Actively uses and contributes to a growing knowledge base and improve the effectiveness of the information available to the team as well as our customers
Manages customer expectations through to successful completion of issues- including timely and consistent updates
Makes recommendations, as needed, to management on the suggested internal process or procedure modifications to excel in providing an awesome customer experience
Demonstrates empathy and understanding of the impact of any issues on the customers business and responsibilities
Proactively follow up on escalations within the pipeline
PhonePe Full Time Employee Benefits
Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
Other Benefits - Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy
Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.