mPokket is an Instant Loan App that provides loans to college students and young working professionals. Borrowers can avail loans ranging from Rs. 500 to Rs. 20,000 and the amount is sent via instant credit to bank account or Paytm wallet.
We are looking for enthusiastic, self-motivated young individuals with good communication skills to join our team as Team Lead- Operations. Based on the skills, the selected candidate will be placed with our internal processes.
Opportunity to work in a Corporate
Be in charge of running and managing the operations executives
Set targets for all other operations executives to meet up with
Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
Facilitate and organize training session for all agents and participate in recruitment of new call center agents
Conduct regular review of all agent’s performance and organize training sessions for under performers.
Submit regular reports to management and seek new ideas and strategies to improve performance at the center.
Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.
Responsible for call monitoring, call auditing, Shrinkage/attrition management, AHT calculation, BPO, KPI handling, In/Outbound and VC Dialer process.
Required Candidate profile
People with good voice call center metrics knowledge only should apply.
Who can manage a team of approximately 20 FTE
Full time graduation mandatory.
Its 6 days working 1 day rotational weekly off.