Provides Workday HRIS system support, guidance and administration to various types of end users. Serves user groups including employees, managers, executives, Human Resources business partners, Human Resources COE’s (i.e., Compensation, Benefits, Learning and Development, Recruiting) Payroll, and Finance. Serves as a Workday super-user providing day-to-day user support and troubleshooting of system issues in production. This position typically works under close supervision and direction.
Essential Job Duties and Responsibilities:
Performs support and service on the Workday HRIS system
Responds to and diagnoses problems through discussions with users (phone, email, IM)
Troubleshoots HRIS issues and errors, quickly resolving them along with root causes.
Uses ServiceNow ticketing system to efficiently respond to all issues, tracking steps of resolution and communication with customers, meeting service levels set out in Service Level Agreements (SLA’s)
Liaises between customers and Third Party vendor support when necessary
Assists with creation and delivery of training material to a wide variety of audiences (end-users, technical staff, and upper management)
Performs weekly audits of data and reaches out to appropriate parties to get issues resolved
Assists with the administration of Workday security policies and checks using established policies and procedures
Performs system and testing audits for data accuracy, integrity, and functionality.
Helps drive user adoption by gathering user feedback and reporting back to manager so process improvements can be made
Assists with testing of Workday system releases, test enhancements and fixes to the systems
Assists with development of new reports, metrics, queries and dashboards using Workday to support stakeholder needs
Adds new configuration elements to the various HR systems in operation, including approved changes to business process, organization changes, workflows, and security models
Additional HRIS and data project work as assigned
Minimum Job Requirements:
Two-year college degree, or equivalent, in computer science or related technical field, plus a minimum of three years technical support experience providing HRIS support in a professional environment. Workday experience and some Workday learning courses or certification strongly preferred. Background and/or interest in HR is a plus. Strong communication, interpersonal, critical thinking and analytical skills. Ability and desire to provide excellent customer service to internal and external customers. Working knowledge of MS operating systems and applications. Proficient PC Skills, including but not limited to: Word, Access, Excel, Power Point, E-Mail clients, and Web Browsers. Includes problem recognition, research, isolation, and resolution steps. Strong technical writing skills. Adaptability to a changing and fast-paced environment; able to work in a fast paced environment both independently and as part of a team. Excellent written and verbal skills, troubleshooting, organization, follow-through, and attention to detail.
The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.