The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Consultant Specialist
As a part of Wholesale Digital IT Application support team the responsibilities will include:
Investigating system failures and incidents reported on the services supported.
Communicating with various Business & IT teams.
Exhibit Flexibility to work in shifts and provide on-call support.
Perform root-cause analysis and production fixes.
Working as a part of a global team.
Adherence to SLAs & service delivery procedures defined by ITIL framework.
Excellent problem solving and root-cause investigation skills are essential.
Excellent written and oral communications skills in English language are essential. E.g.: Report Writing, ability to document training materials etc.
Knowledge of Banking Payment Systems and/or Banking Domain is preferable.
Knowledge of Payment & Cash Management systems and Gateways like SWIFT is preferable.
Familiarity with Incident / Problem / Change and Release Management procedures is preferable.
Ability to work effectively and professionally under pressure
Ability to work as part of a Global virtual team across multiple regions.
Technical skills - Mainframe Systems
We are on the lookout for a person with Mainframe background with an experience level between 7 to 10 Years of experience.
Good knowledge in JCL, DB2, CICS & COBOL is essential.
Knowledge and understanding of IT Infrastructure is essential.
Basic knowledge of MQ is preferable
Exposure to testing and support tasks is preferable.
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
**Issued By HSBC Software Development Centre***