Customer Support Executive
Educational Initiatives
Ahmedabad, Gujarat
Role and Responsibilities
Providing help and Support to customers using the organization’s products or services

Orientation to customers regarding the organization’s products and services

Communicating with customers by telephone, email, face to face

Investigating, troubleshooting and solving customers’ problems

Responsibility of creation of ids and their related tasks

Responding to customer comments, queries etc

Doing quality checking for PP and AD mode ASSET Schools

Upgradation and ensuring schools going live for DA, MSM and MSE

Name Checking and PAN suggestion for PP and AD mode schools

Providing support to school related to products

Resolving customer and schools queries

Giving Orientation to AD schools
Must have
English Language communication skills – Speaking and Writing

Basic Level of Excel

Smart to handle the schools