Desktop Engineer
DUFF AND PHELPS, LLC
Mumbai, Maharashtra
Our professionals balance analytical skills, deep market insight and independence to deliver solid, defensible analysis and practical advice to our clients. As an organization, we think globally. We create transparency in an opaque world, and we encourage our people to do the same. That means when you take your place on our team, you’ll discover a supportive and collaborative work environment that empowers you to excel. If you’re ready to share your perspective with the world, then you can make a real impact here. This is the Duff & Phelps difference.

A true partner within the business, our IT team works globally as one cohesive unit comprised of collaborative professionals who take pride in support and customer service. Core areas include solutions delivery and application development, network operations, workforce services and information services/knowledge management.

At Duff & Phelps, your work will help protect, restore and maximize value for our clients. Join us and together we’ll maximize the value of your career.

Function:
Provide Level 3 IT Technical support services to all employees in supported Duff & Phelps Offices. Additionally, provide assistance to the business by doing site visits to company clients for the purpose of IT data collection.

Responsibilities:
Provide junior level desktop/laptop support
Promote consistent laptop, desktop, and software standards
Provide strong QA testing of all new laptop\desktop hardware
Assist with health of desktop operating system, applications, and documentation
Assist with 3rd level ticket resolution and customer service
Assist with evaluating, testing, and deploying all client facing applications
Assist with in-depth troubleshooting of laptop\desktop issues
Assist with critical desktop patching and updates
Assist with antivirus monitoring, maintenance, and updates
Assist with client level firewall monitoring, maintenance, and updates
Assist with client level backups, monitoring, and documentation
Assist with print servers standardization and driver support
Assist with all new laptop\desktop operating system upgrades
Provide after-hours and ‘on-call’ support, as necessary
Traveling to regional offices will be required
Other duties as assigned

Requirements:
3+ years’ experience supporting desktop services in an enterprise environment
Understanding of developing \ implementing standards, processes, and procedures,
Experience imaging and supporting Windows desktop operating systems
Experience with quality assurance of PC images and software deployments
Experience with desktop management tools and concepts
Experience working with software deployment and inventory systems
Experience working with Lenovo \ HP (Wintel based) desktop hardware
Experience working with Microsoft operating systems and applications
Experience working with MS Office 20xx configuration and applications
Experience with data collection of file services
Experience working both independently or as part of a project group
Experience working flexible hours and on call 365x24x7

Qualifications:
Strong technical knowledge on all supported application & hardware
Strong organizational and analytical skills; oral and written communication skills
Demonstrated ability in independent functioning
Ability to accomplish tasks without supervision
Must possess a positive and professional attitude
Experience working with virtual / remote staff members
Excellent project management skills
Ability to take initiative and lead projects
Working knowledge of personal computer and software applications used in job functions
Ability to read, analyzes, and interprets professional journals and technical procedures. Ability to communicate orally and through written, via weekly reports.

Education and/or Experience:
University education is required. Previous experience in an Information Technology function is preferred. Ability to communicate and to interact effectively with co-workers and customers is required. Working knowledge of personal computer and software applications used in job functions is a must.

Certificates, License, Registrations:
Microsoft certifications a plus

In order to be considered for a position at Duff & Phelps, you must formally apply via careers.duffandphelps.jobs

Duff & Phelps is committed to equal opportunity and diversity, and recruits people based on merit.