Assistant Vice President – Digitization Leader
Function: Growth Operations
Delhi NCR / Bangalore, India
We are a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies.
From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.
Our focus is to make sure we have the right set of people delivering what we promise. People who think with design, dream in digital, and solve problems with data and analytics. People who obsess over operations, focus on the details, and lead change by being curious, incisive and courageous in everything they do—on a foundation of unyielding integrity.
We are Genpact. Transformation happens here. Come, be a part of our exciting journey!
Inviting applications for the role of AVP, Digitization Leader
Genpact is in a unique place today. We design, transform, and run intelligent operations, with digital and analytics embedded at every step. And our deep expertise in running thousands of processes for Fortune 500 companies brings immense credibility in the depth of our understanding of our clients’ businesses. Combining the two creates a compelling proposition to take to market. This role will have the unique ability to land that proposition on a large scale – in a manner that touches all our existing as well as prospective clients. With the expectation that we push the boundaries way beyond what’s being done (in pitches and proposals by other similar organizations)
Genpact puts digital technology and analytics to work. Our experience demonstrates that advanced business processes and operations can generate material impact. They help our clients control cost and capital intensity, strengthen market engagement, support organizational transformation, and manage risk and compliance. In doing so, they make our clients more competitive. It is this focus that has enabled us to transform the business process services space in only a few years.
But why should clients choose Genpact? Because we think with design. Solve problems with data. Dream in digital. Obsess over operations and sweat the small stuff.
And this is exactly what we want each piece our client engagements to communicate. We are looking at taking our pitches and proposals to the next level – pushing the boundaries with design and digital technologies, and helping clearly differentiate Genpact from the best of our competitors.
We are looking at a digitization & innovation leader who has the Ability to breakdown the End to End process to identify automation/improvement opportunities and create automation/transformation roadmap.
The digitization & innovation leader will oversee and take responsibility will include:
The key responsibilities include driving Process Transformation roadmap as well as defining and implementing strategic Digitization initiatives for Growth functions at Genpact
Continuously assess current systems / tools / tech platforms to determine strategic fit
Responsible for embedding cutting edge digital tools (AI/ML) into the Growth tech ecosystem
Engage with business teams and work on projects that improve business processes and drive transformational value
Build relationships with global teams in order to support identification, review, prioritization and execution of key improvements opportunities/projects to drive results
Strategic thinker leading a high performance team
Experience in Process Transformation, Process Automation, Operational Excellence, Quality
Six Sigma Master Black Belt/Black Belt with Quality improvement and Lean Deployment background
Ability to breakdown the End to End process to identify automation/improvement opportunities and create automation/transformation roadmap
Overall experience (Sales Operations experience preferable)
Should have delivered large scale end-end Process Transformation projects either for corporate functions or for global clients
Well versed with Industry Digital technologies & leading tools, automation, AI and Analytics plus have a proven track record of implementing Digital solutions
Deep familiarization with CRM tools such as Salesforce is preferred
Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience in managing a high-performance team
Experience in the shaping of solutions, process diagnostics, blueprinting and are savvy with PowerPoint and Excel.
Creative and innovative thinking, ability to think out of box problem solving
Hold engaging & impactful conversations with business teams to include understanding of pain points and challenges in existing processes and demonstrate how automation can solve for those
Strong technology acumen
Exceptional project management skills. Must be able to manage complex projects to milestone, delivery dates and budgets
Strong relationship building skills and customer-service orientation
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
JobAssistant Vice President
Education LevelMaster's / Equivalent
Job PostingOct 18, 2019, 10:54:15 AM
Master Skills ListSales and Marketing
Job CategoryFull Time