The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior System Administator.
Estate Management supports around 60K Unix servers globally. We ensure that the estate is safe and is running on the latest operating system. This role is for supporting pre-patching activities like coordination, planning and managing the changes for Unix OS upgrade.
Estate Management also owns software/agent deployments across the Unix and Windows estate. The application is also expected to manage and run these agent deployment projects start to end.
Follow the Change Management guidelines from start to end for implementation of changes.
Implement projects from start to end including planning, coordination, resource allocation, communication.
Identify business & service owners from different business like GBM, Retails, FD etc for inputs & dates for project planning.
Join crisis call for impacted changes, servers and follow-up till resolution.
Cost savings through estate upgrade (cost for extended support avoided) and server demises.
Track and monitor incidents & problem records.
Understanding of functional & business requirements
Escalation used where necessary, appropriate measures are taken to improve and sustain high quality and prevent recurrence.
Establish and maintain effective high-level relationship with customer business areas and identify areas of service improvements.
Perform work volume / project scope analysis & Trend analysis & forecasting for IT Projects / tasks for resource allocation.
Establish accountability for taking action on reported results.
Create Documentation and sharing best practice with the team.
Assist in training and orientation of other staff and users as necessary.
Brainstorm with Technicians and peers on task list, project summary templates. Constantly question, clarify from teams and ensure that critical issues are surfaced and considered.
Ensure strict adherence HSBC Group Compliance Policies.
Compliance to applicable processes & project processes.
Compliance to Information Security & Risk guidelines.
Use of Group standard project management tools – Risk Based Project
5+ years of experience
Knowledge of ITSM/ITIL framework with strong focus on Change Management
Excellent presentation and MS Excel skills.
Excellent analytical and communication skills.
Reporting and data visualization.
Enthusiasm for providing great customer service.
Knowledge of JIRA and Confluence
Knowledge of SharePoint
Knowledge of splunk
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, colour, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
**Issued By HSBC Software Development Centre***