Monitor various delinquency parameters and maintain delinquency at the desired levels for the location / portfolio assigned.
Implement and execute collections strategy.
Ensure achievement of process efficiencies in collections.
Minimize credit losses and optimize cost of collections.
Adhere to â€œCode of Conductâ€�, Procedures, Policies and guidelines of the Organization .
Compliance to legal and regulatory norms of the region, organization, regulatory bodies, etc.
Management of outsourced service provider and agencies and responsible for agency / service provider achieving collections targets.
Manage escalations and disputes of customers.
Provide inputs for strategy and highlight anomalies to respective departments within the organization.
Participate in reviews with senior/top management.
Portfolio analysis and feedback to top management /senior management /reporting line.
Co-ordinate with various departments within the organization for issue/dispute resolution.
People management skills and work towards low shrinkage, low attrition, shift adherence, etc at service provider / agency end.
5+ years of collections experience .